Head of Strategic Client Relations

4 weeks ago

Montreal, Quebec, Canada Alexa Translations Full time

Position: Head of Strategic Client Relations

Company: Alexa Translations

Job Type: Full-time, Hybrid

Compensation: Competitive Base Salary + Commission

Experience Required: 5+ years in Sales

Languages: English & French

Location: Montreal (Office – Downtown)

About Us:

Alexa Translations stands as a premier provider of translation services, catering to the world's most esteemed legal, financial, and governmental sectors. Since our inception in 2002, we have established a reputation grounded in trust and long-lasting partnerships, dedicated to assisting our clients in achieving their business objectives.

Our cutting-edge Artificial Intelligence (A.I.) machine translation technology is meticulously designed for the Canadian legal and financial landscapes, delivering intricate, industry-specific translations with unmatched quality and speed.

As a rapidly expanding and entrepreneurial translation services firm, we offer our successful candidates access to our offices in Toronto, Montreal, or Mexico City, along with the necessary tools to facilitate remote work (laptop, phone, G-suite).

Role Overview:

We are in search of a proactive Head of Strategic Client Relations to lead our Professional Translations services and A.I. platform. In this individual contributor role, you will be instrumental in cultivating and enhancing relationships with our existing professional translation clients within the legal, financial, and securities sectors. This position is ideal for a dedicated, knowledgeable, and self-motivated professional who prioritizes exceptional client service and the development of enduring partnerships. If you thrive in an autonomous environment, enjoy problem-solving, and are driven to meet ambitious targets, we invite you to join our team at Alexa Translations.

Key Responsibilities:

  • Develop and maintain robust client relationships with existing professional translation services clients.
  • Oversee the complete sales cycle, from actively prospecting new projects to securing effective deal closures and managing ongoing client relationships.
  • Identify opportunities for product expansion, upselling, and cross-selling within your assigned accounts.
  • Conduct Quarterly Business Review meetings with your accounts to gather feedback and ensure client retention.
  • Ensure high client satisfaction by providing guidance on best practices, acting as a liaison between clients and internal teams, and managing subscription client accounts to drive retention.
  • Document client interactions and track sales metrics in HubSpot, aligning activities with corporate strategy and departmental objectives.
  • Exhibit creative problem-solving abilities, manage pressure effectively, and consistently achieve sales targets.

Qualifications:

  • Minimum of 5 years of demonstrated success in strategic selling to complex accounts.
  • Fluency in professional-level English and French.
  • Expertise in legal, financial, or insurance sectors is essential.
  • Proven track record in managing all aspects of the sales cycle.
  • Ability to build and nurture relationships with C-level executives and senior managers.
  • Proficiency in Microsoft Suite, Google Suite, and CRM software (HubSpot).

Educational Background:

  • College diploma, university degree, or equivalent.

General Skills:

  • Results-oriented mindset with a strong understanding of account management principles and growth strategies.
  • Strong work ethic and interpersonal skills necessary for building trusted relationships.
  • Ability to represent the brand with professionalism and strong communication skills.
  • Organized, analytical, and detail-oriented.
  • Critical thinking skills combined with effective execution capabilities.
  • Process-oriented to optimize the sales cycle and maximize client retention.

#LI-hybrid

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