Operations Manager

1 month ago


Yellowknife, Northwest Territories, Canada Nova Hotels Full time
About Nova Hotels

Nova Hotels is a Canadian, family-owned and operated hotel chain and management company based in Western Canada. With a strong presence in Alberta, Saskatchewan, and the Northwest Territories, we offer a unique blend of hospitality and adventure.

Job Summary

We are seeking an experienced Operations Manager to join our team at Nova Hotels. As a key member of our management team, you will be responsible for ensuring the smooth operation of our hotels, providing exceptional customer service, and driving business growth.

Key Responsibilities
  • Oversee the day-to-day operations of our hotels, ensuring high standards of quality, cleanliness, and guest satisfaction.
  • Lead a team of department managers to achieve business objectives, maximize profitability, and maintain effective cost controls.
  • Develop and implement strategies to promote a culture of excellence in guest care, exceeding customer expectations, and driving loyalty.
  • Collaborate with the General Manager to forecast hotel business, plan accordingly, and ensure seamless operations.
  • Monitor and maintain compliance with regulatory and statutory regulations, including health, liquor, environmental, and fire code regulations.
  • Represent Nova Hotels in local hotel, tourism, and business associations, promoting our brand and values.
Nova Perks

As a valued member of our team, you will enjoy:

  • Competitive wages and benefits package.
  • Staff rates at any of our locations throughout NWT, Saskatchewan, and Alberta.
  • Friends & Family Rates at any of our locations.
  • Extended Health Benefits for full-time employees.
  • Employee Discounts at the F&B Outlets.
Requirements

To succeed in this role, you will need:

  • Exceptional customer service skills, with a focus on delivering a warm welcome and exceeding customer expectations.
  • Strong leadership and management skills, with the ability to motivate and inspire a team.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues, guests, and external partners.
  • Proven experience in hotel operations, with a strong understanding of quality standards, cost controls, and regulatory compliance.
  • Ability to work in a fast-paced environment, with a flexible schedule and willingness to work shift work, including evenings, weekends, and holidays.
What We Offer

Nova Hotels is committed to providing a positive and inclusive work environment, with opportunities for career growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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