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Bilingual Customer Service Specialist
3 months ago
Work Location: Canada
Schedule: 37.5 hours per week
Industry: Personal and Commercial Banking Services
Compensation Details: We are committed to providing fair and equitable compensation for all our colleagues. As a candidate, we encourage you to have an open conversation with your recruiter regarding salary specifics for this position.
Position Overview:- Department Insight: At our contact centres, assisting customers is central to our mission. We take pride in the value we provide to over 27 million TD customers, operating from 7am EST to 12am EST, seven days a week. With supportive colleagues and leaders, you will make a significant impact on our business, our clients, and our communities.
- As the representative of TD, you will be dedicated to understanding our clients' needs. Whether addressing incoming calls regarding account questions or resolving issues by providing advice and recommending TD products or services, you will deliver trusted support to our clients.
- You will consistently provide exceptional customer service by offering tailored solutions to meet each caller's unique banking requirements.
- As a valued member of our Contact Centre Team, you will:
- Enhance customer experiences: consistently deliver outstanding service by providing friendly assistance through your knowledge of TD's offerings.
- Resolve inquiries effectively: address customer questions at the first point of contact by engaging with empathy and understanding.
- Meet performance targets: consistently achieve objectives related to customer experience surveys, quality standards, compliance regulations, and productivity metrics.
- Embrace continuous learning: actively participate in ongoing training and coaching to foster your growth and development in this role.
After completing in-person training and onboarding, you will primarily work remotely. Since most of your tasks can be performed independently, you will spend approximately 95% of your time in a secure, private workspace with a reliable internet connection. The remaining time will involve attending TD locations for team events and activities, with further details provided by the hiring manager.
Qualifications for Success- High School Diploma or equivalent.
- Bilingual proficiency in French and English.
- Outstanding communication and listening abilities, with a genuine desire to assist customers in meeting their needs and resolving issues. (Preference will be given to candidates with experience in financial or service sectors.)
- Capability to multitask and navigate various computer systems and applications efficiently while maintaining performance standards.
- Digital proficiency across a range of devices (e.g., smartphones, tablets, laptops, headsets).
- Flexibility, resilience, and a positive demeanor when handling challenging situations.
- A passion for helping customers by offering consultative advice to address unexpressed needs.
- Ability to work autonomously as well as collaboratively within a team.
- Integrity in managing sensitive customer information in accordance with Regulatory and Compliance guidelines.
We are excited that you are considering a career with TD. Through regular development discussions, training programs, and a competitive benefits package, we are dedicated to providing the support our colleagues need to excel both professionally and personally.
Colleague Development: If you have a specific career path in mind or wish to develop certain skills, we are here to assist you. You will have regular career and performance discussions with your manager, along with access to various mentoring programs to help you unlock future opportunities.
Training & Onboarding: We will conduct in-person training and onboarding sessions to ensure you have all the necessary tools for success in your new role.
Interview Process: We will reach out to selected candidates to schedule interviews and strive to communicate outcomes to all applicants.
National Occupation Classification (NOC) Code: Banking, insurance, and other financial clerks (NOC).
About Us: TD is a global leader in the financial services sector, ranking as the fifth-largest bank in North America by branch count. Each day, we provide legendary customer experiences to over 27 million households and businesses across Canada, the United States, and around the world.
TD is deeply committed to being a leader in customer experience.
Language Requirements: Proficiency in a language other than French to provide support or interact with employees or colleagues who require services in a language other than French.
