Digital Transformation Consultant

3 weeks ago

Canada Evisort Inc. Full time
Principal Engagement Consultant

As a Principal Engagement Consultant at Evisort, you will play a pivotal role in managing large-scale accounts focused on accelerating the digital transformation of contract management and intelligent analytics. Key aspects of the role include relationship building, strategic planning and execution, value creation and optimization, project management and coordination, and reporting and communication.

Key Responsibilities:
  • Develop and implement strategic account plans that align with the client's business objectives and the company's goals.
  • Regularly review and analyze account performance against established goals and KPIs, making adjustments as necessary.
  • Provide strategic guidance and recommendations to help clients maximize the value of Evisort.
  • Identify opportunities for process improvements to drive efficiency and effectiveness.
  • Explore and propose new features or services that align with the client's evolving needs and industry trends.
  • Coordinate with internal teams to allocate resources effectively and deliver on commitments.
  • Provide regular updates to both the client and internal stakeholders on account status, performance metrics, and key developments.
  • Prepare and deliver executive briefings and reports to senior leadership, highlighting account achievements, challenges, and strategic opportunities.
  • Identify and pursue opportunities for upselling and cross-selling to drive revenue growth within the account.
  • Assist in negotiating contract renewals and terms to ensure they are mutually beneficial.
Requirements:
  • 12+ years of experience in Consulting, Customer Success, and/or Engagement Management for large enterprise accounts.
  • ~8+ years of experience in working with the full lifecycle of customer success post-sales (implementation, adoption, product training, renewals, upsells, and account management).
  • ~ Exceptional project management, communication skills, highly organized, and customer intuitive.
  • ~ Contracts Management or Legal experience needed.
  • ~ Empathetic, positive attitude with a desire to help our customers reach their goals.

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