Warehouse Operations Manager

1 month ago

Montreal, Quebec, Canada Lineage Logistics Full time
Job Summary

We are seeking a highly motivated and experienced Warehouse Supervisor to join our team at Lineage Logistics. As a key member of our operations team, you will be responsible for leading and promoting a safety culture, an engaged workforce, and exceptional service at our facility.

Key Responsibilities
  • Safety & Compliance
    • Lead and promote a culture where Health & Safety is the #1 priority.
    • Work with the warehouse team to ensure compliance with company health and safety policies and related legislation.
    • Operate within and ensure full compliance with the Code of Business Conduct, company policies, and procedures, and all statutes and legislation governing the workplace.
  • People Leadership
    • Lead daily warehouse operations by prioritizing activities and providing leadership, coaching, and direction to the warehouse team.
    • Assist the Manager, Warehousing Solutions in developing and leading regular site communication sessions to review safety initiatives, site performance, and other local initiatives.
    • Monitor, measure, coach, and develop performance of direct reports, ensure adherence to policies and procedures, provide recognition, evaluate, and provide feedback on performance, address complaints, and resolve problems.
  • Customer Experience
    • Lead the team in providing the highest levels of service to all customers with whom they interact, whether internal or external, with the goal of continuously improving the customer experience.
    • Measure and report on customer experience standards and metrics for all accounts and work with the facility team to meet/exceed these standards.
  • Operational Excellence
    • Establish operational goals and priorities in partnership with the Manager, Warehousing Solutions.
    • Work closely with the inventory department as required.
    • Track Key Performance Indicators (KPIs) by shift to monitor performance and work with the Manager, Warehousing Solutions to review KPIs regularly and make adjustments and improvements according to results.
Requirements
  • University or college education; a focus in Operations, Logistics, or related field.
  • Flexible schedule, training completed on the morning shift.
  • First Aid certification is an asset.
  • Excellent people leadership abilities and a dedication to continuous improvement.
  • Approachable, positive demeanor with a hands-on and team-oriented work style.
  • Experience working in an environment with pick and ship processes as well as high volume computer-generated inventory control (barcoding, RF).
  • Knowledge of HACCP.
  • Commitment to health and safety in the workplace.
  • Proven ability to supervise a team working in a fast-paced warehouse environment to ensure accuracy, compliance, and a team culture of excellence.
  • Driven to provide exceptional customer service.
  • Strong interpersonal skills, including leadership, conflict resolution, and team building abilities.
  • Dedicated to continuous improvement.
  • Excellent communication skills, both verbal and written.
  • Proven analytical and problem-solving skills. Ability to quickly understand and identify issues and propose solutions.
  • Proven ability to effectively prioritize workflow to ensure deadlines are met in a fast-paced environment. Able to adapt to shifting priorities.
  • Takes initiative, is proactive in their work, and results-oriented.
  • Ability to manage and adapt to change.
  • Experience with warehousing software applications.
  • Microsoft Office skills with an emphasis on Word, Excel, and Outlook.
  • Experience working effectively in a unionized environment governed by collective agreements an asset.
Why Lineage?

This is an excellent position to begin your career path within Lineage. Success in this role enables greater responsibilities and promotions. A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers' requirements. Beyond that, you'll help us grow and learn on our journey to be the very best employer in our industry. We'll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability, or any other protected status. We are committed to a diverse and inclusive workplace for all.

Benefits: Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, RRSP matching, and paid time off.

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