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General Manager

2 months ago

Kelowna, British Columbia, Canada Mountain Equipment Company Full time
Why MEC

At Mountain Equipment Company, we're more than just a store. We're a hub for the outdoor community, a leader in sustainability, and a place where you can be yourself. As a Store Advisor, you'll be at the forefront of helping our members achieve their outdoor goals.

Our members visit us for gear and advice on hiking, camping, climbing, cycling, watersports, snowsports, and travel. You'll engage with people who are planning everything from dream trips to weekend getaways, and first-timers to outdoor experts.

We're looking for individuals who live our purpose and fit with our ethos and lifestyle. If you're passionate about the outdoors and want to be part of a dynamic team, we'd love to connect with you.

MEC is an equal opportunity employer. We're proud to work with our people to create a diverse workplace, which accommodates individuals of all abilities, backgrounds, and identities. We welcome and encourage applications from people with disabilities. Let us know what you need during the hiring process, and we'll do our best to accommodate you.

What We're Looking For

If you like working with an inclusive, hands-on, collaborative team that connects people with quality products to encourage active outdoor lives, then this is the team for you. MEC is an awesome place for people who are always learning and trying new things like bouldering, yoga, or trail running.

You're a good natured and welcoming individual who genuinely likes helping people. You're outgoing and stoked about being active outside. You have availability to work weekends and evenings, and 5 to 7 years of management experience in a busy, high-volume retail or service environment.

You've demonstrated skills in employee lifecycle, planning, project management, change management, budgeting, and process improvement in a retail setting. You're a creative problem solver who can motivate your team to deliver an exceptional member experience.

What You'll Do

You'll connect with members and staff by sharing your passion for an active lifestyle. You'll provide coaching and mentorship to MEC teams to ensure we're aligned, reaching toward the same goals. You'll support and empower staff to enable them to deliver great member service.

Everyone strives to deliver an experience that feels uniquely MEC. Our Store Managers focus on four key areas:

  • Hard Skills: Extensive experience in retail sales, store operations, driving results, and growing market share. A talent for succession planning and people management.
  • Recruit, Train and Develop: You'll love recruiting people who naturally bring it. You'll ensure staff are properly trained on procedures and processes and empower your team leads to do this too. You'll help coach the staff shoulder to shoulder on the job.
  • Leadership: You'll be creative in how you motivate your team to deliver an exceptional member experience. You'll communicate regularly, either one-on-one or in huddles, so the team understands how performance is meeting targets.
  • Praise and Care: You'll establish a culture of feedback within your store, where team members thrive. You'll genuinely care for the wellbeing of your staff, not just their work performance.
What's in It for You

This is a 3 month fixed-term contract with potential for an extension. You'll be part of a dynamic team that's passionate about the outdoors. You'll have the opportunity to work with a talented team, develop your skills, and make a real difference in the lives of our members.

We offer a competitive salary range of $75,500 to $95,000, pro-rata to the anticipated annual salary. You'll also enjoy work-life flexibility, staff discount, paid days to pursue outdoor activities, and a free staff gear rental program.

Join us in creating a workplace that's inclusive, diverse, and passionate about the outdoors.