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Event Technology Manager

3 months ago

Toronto, Ontario, Canada Encore Canada Full time

Position Overview

The Event Technology Manager oversees the operational aspects of events, prioritizing exceptional customer service and the development of staff. This role is pivotal in leading the technical team to achieve operational excellence and ensure client satisfaction. Additionally, the Event Technology Manager may engage in administrative responsibilities to support onsite operations and foster career growth. This position reports to the Director of Event Technology, Director of Operations, or Operations Manager.

Key Responsibilities

Equipment Management

Accountable for the precise and timely setup, operation, and dismantling of audiovisual equipment as specified in the technical requirements. Identify and resolve technical challenges swiftly as they occur. Adhere to all company security and safety protocols. Safeguard equipment against theft and damage during use.

Client Relations

Deliver outstanding service, aiming to surpass the expectations of both internal and external clients. Cultivate positive relationships with all clients through effective communication. Engage with clients on-site to ensure their requirements are met and equipment setups are functioning correctly. Monitor events and maintain communication with clients throughout the day. Understand and nurture the relationship between the hotel and the client.

Staff Training and Development

Support the training of technicians in all operational activities and service expectations. Act as a mentor for new team members. Promote and exemplify a positive work environment aligned with company values.

Operational Oversight

Coordinate daily operational activities to ensure timely setup, refresh, and removal of equipment. Manage daily floor operations, directing technician workflows and assisting management with staffing and scheduling needs. Ensure that equipment documentation is updated and accurately completed. Collaborate with the team to establish effective communication for event management. Attend necessary venue meetings, such as banquet event orders or pre-event briefings.

Equipment Care

Conduct preventative maintenance on equipment to ensure it remains in excellent condition. Lead the team in the proper security, storage, transportation, and upkeep of equipment. Participate in inventory counts as required.

Qualifications

A bachelor's degree is preferred. ENCORE Technical Level 3 Certification is mandatory. New ENCORE team members must achieve certification within 30 days of employment. 3-5 years of experience in customer service or hospitality is preferred. 3-5 years of audiovisual experience is required. Familiarity with technical principles. Strong problem-solving abilities. Experience in leading teams and managing workflows. A valid driver's license is necessary for roles that may involve operating company vehicles. Additional Department of Transportation requirements may apply as necessary.

Competencies

Ownership Hospitality Professionalism Responsiveness Safety Awareness Work Direction Quality Decision-Making Conflict Management Talent Development Courage