IT Support Specialist

1 month ago

Richmond, British Columbia, Canada Paper Excellence Full time

Job Summary

The IT Admin - FST is a key member of the Paper Excellence team, responsible for providing technical support and maintenance of computer systems and networks in a large enterprise environment. This role requires a high level of technical expertise, problem-solving skills, and ability to work independently with minimal supervision.

Key Responsibilities

  • Provide first-line technical support for users, including remote and local assistance with IT issues and problems
  • Collaborate with the IT Supervisor - LSC and team members to ensure seamless communication and feedback
  • Ensure the company's IT cybersecurity standards are upheld on the business network
  • Coordinate and support activities assigned by the Service Desk or other internal IT teams or projects
  • Exercise independent judgment to identify and determine solutions within company-defined policies and practices
  • Participate in on-call rotation to provide 24/7 support for the site
  • Lead and manage small local technology projects
  • Assist less experienced peers on ticket resolution and troubleshooting as needed
  • Perform and/or help support Tier 1 & 2 hardware break-fix services on PCs, Laptops, Network Printers, Servers, etc.
  • Perform and/or help support Tier 1 & 2 IMAC (installs, moves, adds, changes) services, including hardware rollouts, refreshes, and other hardware deployment-related activities on PCs, Laptops, Printers, Wireless Handhelds, etc. in the corporate environment
  • Make recommendations for break-fix solutions/repair or rebuild systems to appropriate specifications
  • Provide assistance and guidance to other Business / IT teams as required

Requirements

  • Strong knowledge and understanding of IT networking concepts
  • Practical knowledge of asset management, software asset licensing and compliance and support agreements for IT-related equipment in the business network
  • Ability to learn and assimilate new technologies quickly
  • Ability to lift and/or move up to 40 pounds such as switches, routers, servers and computers
  • Off-hours availability coordination with other IT staff members
  • Travel to different locations, as needed

Personal Skills Required

  • Demonstrated ability to manage and organize heavy workloads
  • Ability and desire to learn independently as well as in a team
  • Proven problem-solving and investigative skills
  • Demonstrated ability to communicate effectively both in writing and verbally
  • Ability to keep track of numerous, detail-intensive, interdependent tasks and ensure their accurate completion

Technical Skills Required

  • 5 years' experience in Active Directory Management best practices
  • Advanced level of knowledge of various Physical Network Components (LAN/WAN, TCP/IP, IP Address, Backup Power, Cabling Management, etc.)
  • 5 years' experience with system monitoring, assessment and reporting tools
  • 5 years' experience and proficiency with common operating systems (Windows 10/11), Microsoft Office and Office 365
  • 5 years' work experience in related technology field with bachelor's degree in information technology or related field

Salary

The salary for this position is CAD 63,000 per year. Salary will be commensurate with ability, experience, and education.

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