Regional Service Delivery Director
4 weeks ago
The Regional Service Delivery Manager is a key leadership role responsible for overseeing screening operations at various checkpoints within their designated airport. This position plays a critical role in ensuring the achievement of operational Key Performance Indicators (KPIs) and identifying areas for improvement to enhance service delivery and operational efficiencies.
Key Responsibilities- Take ownership of screening checkpoint operations and compliance.
- Build and maintain strong relationships with stakeholders in aviation security.
- Ensure daily KPIs are met and compliance with Standard Operating Procedures (SOPs) is maintained.
- Lead and mentor Screening Officers, promoting a positive and inclusive work environment.
- Conduct regular performance reviews and recommend employee recognition programs.
- Apply corrective measures following the progressive discipline process when necessary.
- Compile comprehensive security incident reports, documenting details, timelines, and actions taken.
- Assist Screening Officers with operational matters requiring escalation, such as complaints and security incidents.
- Conduct workplace investigations with guidance from People & Culture and senior leadership.
- Perform essential administrative tasks in alignment with daily operations.
- Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field; or a minimum of two years of post-secondary education combined with a year of supervisory/managerial experience in a customer service, operational, or unionized environment.
- Ability to acquire Transportation Security Clearance (TSC) and eligibility for Federal Security Clearance.
- Flexibility to cover various shifts, including evenings, mornings, graveyard hours, and holidays as needed.
- Minimum of three years of work-related experience in a protective service leadership role, preferably in the aviation security industry in a unionized environment.
- Knowledge of relevant security and employment legislation.
- Strong operational focus, ability to work under pressure, and provide creative solutions.
- Experience in managing personnel in a unionized environment.
- Proficiency in using office software such as Word, Excel, and PowerPoint.
- Willingness to work irregular hours, shift work, and attend incidents after hours.
- Strong communication, leadership, client service, and persuasive skills.
- Fluency in French is an asset.
Paladin Airport Security Services Ltd. is committed to providing a diverse and inclusive work environment. We believe in fostering a positive workplace culture and are committed to making the world a safer and friendlier place. If you are a motivated and experienced professional looking for a challenging role, we encourage you to apply.
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Prince George, British Columbia, Canada Paladin Airport Security Services Full timeRegional Service Delivery ManagerThe Regional Service Delivery Manager plays a pivotal role in overseeing screening operations at various checkpoints within their designated airport. This leadership position is responsible for ensuring the achievement of operational Key Performance Indicators (KPIs) while identifying areas for improvement and enhancing...
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