Customer Service Representative

1 month ago

Edmundston, New Brunswick, Canada 09 Irving Oil Limited Full time

### Job Summary

We are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team at 09 Irving Oil Limited. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

### Key Responsibilities

* Provide customer service by taking information for orders of heating oil, propane, stove oil, and diesel, and for product to be delivered on the next scheduled delivery day.
* Serve as the primary point of contact for customers, providing excellent service through verifying and updating customer account information, troubleshooting and/or solving basic account-related problems, managing the needs of displeased callers, escalating issues as appropriate, providing accurate information on products and services, and answering general inquiries.
* Reduce company exposure by doing soft collections when customers call and forward to the appropriate Customer Credit Representative as necessary.
* Process customer payments via other payment options.
* Perform other duties as required to maintain and enhance departmental productivity.
* Be responsible for all after-hours activity outside of standard business hours.

### Requirements

* High school/equivalency
* Prior customer service experience
* Ability to work well with others
* Excellent communication skills
* Ability to work with little supervision
* Basic computer skills

### What We Offer

* Hybrid work model allowing for a blend of in-office and work-from-home days
* Competitive compensation, including an annual bonus plan, pension plan, and parking allowance
* Flexible benefits plan in effect from day one, offering three levels of coverage to select from to meet your unique, personal needs
* Paid vacation, plus an annual option to purchase additional vacation
* Wellness support, including an annual wellness allowance, paid personal care days, and a 24/7 Employee & Family Assistance Program
* Opportunity to give back to the community through a paid volunteer day, company volunteer opportunities, and a donation matching program

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