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Multilingual Client Support Specialist
3 months ago
About the Position:
AGF Investments is seeking skilled Multilingual Client Support Specialists who possess a strong enthusiasm for financial services and a commitment to delivering outstanding customer support to Financial Advisors and Investors. This role presents an exciting opportunity to advance your career while being a key player in providing top-tier client assistance.
By engaging, empathizing, and ensuring a remarkable end-to-end client journey, the AGF Client Services team is vital in helping our investors thrive. We are in search of experienced and proactive individuals who can contribute to our mission. Expect a nurturing and cooperative atmosphere where we cultivate and elevate talent while consistently aiming for excellence.
This role allows for remote work flexibility, with the expectation of being present in the corporate office on a scheduled basis.
Your Key Responsibilities:
Serve as the main point of contact for advisors/investors, offering insights and solutions for account-related, transactional, procedural, and product inquiries, primarily via telephone, adhering to established Service Level Standards.Address customer requests within your purview and collaborate with other departments as necessary.Exhibit a high degree of professionalism with clients, striving to build a positive relationship with every caller.Be available to work rotating shifts, between 8 AM and 8 PM, Monday to Friday.Keep current on AGF products, services, policies, and procedures to provide accurate and comprehensive information to advisors/investors.Actively contribute to fostering a supportive team culture that promotes positivity and engagement.Your Qualifications:
Completion of post-secondary education, with a preference for candidates who have undertaken the Canadian Securities Course and/or relevant IFIC courses.A strong dedication to providing exceptional customer service and a desire to be part of a successful team, willing to contribute to collective achievements.1 to 3 years of experience in a contact center environment, preferably within a financial services organization or a fund company that collaborates with financial advisors.Outstanding communication abilities, both verbal and written, coupled with a genuine commitment to customer service.A self-motivated individual who seeks opportunities to enhance skills and capabilities to build a personal brand.Proficient in navigating various computer applications and managing multiple tasks while engaging in meaningful conversations with customers.Strong problem-solving skills and the ability to perform well under pressure.#INDS
