Booking Specialist, Global Account Services
4 weeks ago
At Wyndham Hotels & Resorts, we're committed to making hotel travel possible for all. As a Booking Specialist, Global Account Services, you'll play a vital role in our mission by providing exceptional support to our global clients and sales teams.
The RoleThis exciting and fast-paced support selling role involves coordinating group hotel bookings from key global accounts. You'll work closely with our sales team and customers to enable revenue growth and gain exposure across all aspects of the end-to-end sales process.
As a Booking Specialist, you'll use multiple mediums, including phone, web, client software, and email, to solicit and convert revenue opportunities while building and maintaining strong relationships with new and existing key accounts.
Key Responsibilities- Support global customers and sellers by handling activities across the sales process and multiple opportunities.
- Source hotel locations and build opportunities in Salesforce.
- Review and enter sales opportunities/RFPs into internal systems.
- Use revenue management tools to forecast rates and availability.
- Submit proposals and RFP responses to global customers.
- Apply sales skills to convert opportunities.
- Support facilitating contract execution to secure business for assigned key accounts.
- Book reservations or group blocks.
- Send emails via Salesforce and Outlook to sellers, clients, and hotels.
- Make outbound and inbound calls to and from hotels and customers.
- Engage with properties to develop contracts for group bookings.
- Work directly with customers on accepting proposals and facilitating contract negotiations between the hotel and client.
- Ability to multitask and prioritize tasks effectively.
- Excellent verbal and written communication skills.
- Knowledge of the travel industry is a plus.
- Revenue Management or Hotel Group Sales experience is an asset.
- Ability to work through company-provided training.
- Proficiency in Salesforce is an asset.
As a member of our team, you can expect a fulfilling career with opportunities for growth and development. We offer:
- Competitive salary and benefits.
- Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment.
- A culture of diversity and inclusion that supports team members of all backgrounds and experiences.
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