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Multilingual Customer Service Expert
2 months ago
Job Summary
Global Excel Management Inc. is seeking a highly skilled and multilingual Customer Service Representative to join our team as a Bilingual Case Coordinator. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and their families during travel-related medical and non-medical emergencies.
Key Responsibilities
- Act as a resource person for patients, family members, and medical facilities regarding policy benefits and coverage information.
- Open initial claims and refer individuals to suitable healthcare providers.
- Pre-approve medical tests and provide pertinent information to customers on products and services administered by the insurance company, and coordinate follow-up actions.
- Record interactions and transactions in the claims system and ensure a superior level of customer service.
Requirements
- High School diploma combined with experience in customer service.
- Bilingual French and English.
- Available to work days, evenings, and weekends.
- One to two years of experience in a customer service-related position.
- Clear and effective communication in English and French (written and verbal).
What We Offer
- Three weeks of vacation.
- An extensive benefit package that includes health (100%), dental, life, and travel insurance, as well as a retirement savings plan.
- A flexible and supportive work environment offering several benefits such as a private medical clinic, on-call doctors, an on-site Bistro, and much more.
- A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as 'lunch-and-learns' on various topics linked to health and wellness.
- Many opportunities for advancement, development, and financial assistance to employees who wish to continue their education.
About Global Excel Management Inc.
Global Excel Management Inc. is a leading provider of innovative solutions for the insurance industry. We are committed to delivering exceptional customer service and building long-term relationships with our clients. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
