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Director, Technology Enablement and Innovation

2 months ago

Calgary, Alberta, Canada ProFound Talent Inc. Full time
About the Role

We are seeking a highly skilled and experienced Director, Technology Enablement and Innovation to join our team at ProFound Talent Inc. as a trusted advisor to our clients. The successful candidate will be responsible for leading the technology enablement and transformation efforts, ensuring seamless integration of technology strategies with business objectives.

Key Responsibilities
  • Business Relationship Management
    • Build and maintain strong relationships between technology teams and internal business units, understanding their needs and priorities.
    • Act as a trusted advisor to business units, providing strategic guidance on technology solutions and capabilities, ensuring maximum return on investment.
    • Proactively engage with customers to gather feedback, identify opportunities for improvement, and ensure satisfaction.
    • Align technology strategies with the broader business goals of each unit and create transformation roadmaps to facilitate the execution of the technology strategy.
    • Coordinate activities across technology teams as needed to provide seamless service to the business and as the key liaison across all functional areas, including business units, technology, and outside vendors.
    • Assist in prioritizing technology projects and ensure the development of business case justifications and cost/benefit analyses for technology spending and initiatives.
    • Participate in budgeting and planning processes.
    • Lead the design and implementation of innovative technology solutions that enhance customer experience and operational efficiency.
    • Drive continuous improvement initiatives based on customer feedback and industry best practices.
    • Champion the adoption of emerging technologies that align with business objectives and customer needs.
    • Participate in field research in pursuit of new solutions and evaluate the applicability of and effectiveness of current solutions.
  • Reporting & Analytics
    • Understand business needs and reporting requirements.
    • Oversee the design and implementation of comprehensive reporting systems.
    • Utilize data analytics to provide insights that support decision-making and improve operational efficiency.
    • Analyze data to ensure requirements are being met and implement data quality checks and validation processes to ensure the integrity and reliability of reports and analyses.
    • Ensure compliance with data security and privacy regulations.
  • Front Line Systems Management
    • Manage the implementation, maintenance, and enhancement of front-line systems.
    • Be the operational technology subject matter expert (app maintenance, user support, project support, knowledge sharing, etc.).
    • Ensure effective operations systems project delivery.
    • Ensure systems are scalable, reliable, and user-friendly.
    • Collaborate with technology teams and business units to address system issues and optimize performance.
  • Team Leadership
    • Lead and mentor a team of technology professionals across multiple disciplines.
    • Foster a culture of collaboration, innovation, and continuous improvement.
    • Set clear objectives, provide regular feedback, and promote professional development.
    • Promote a customer-first mindset and empower team members to deliver exceptional service and support.
Requirements
  • Bachelor's Degree in a related field or equivalent post-secondary education is preferred.
  • Master's Degree would be an asset.
  • Minimum of 10 years+ of experience in a large, complex technology-based organization, with expertise in operations and enterprise systems.
  • Minimum 8 years of people leadership and team management.
  • Excellent interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders.
  • Expertise in Microsoft Office Suite, including Visio and MS Project is ideal.
Competencies and Knowledge
  • Strategic Vision: Ability to develop and implement technology strategies that align with and advance business objectives.
  • Leadership: Proven ability to inspire, guide, and motivate teams toward achieving organizational goals, while fostering a culture of accountability, innovation, and continuous improvement.
  • Cross-Functional Collaboration: Expertise in working across departments to understand needs, align goals, and ensure successful technology integration.
  • Change Management: Skill in leading organizational change initiatives, ensuring smooth adoption of new technologies and processes.
  • Technical Acumen: Strong understanding of current and emerging technologies, with the ability to assess and implement the best solutions for the organization.
  • Relationship Management: Skilled in building and nurturing strong relationships with stakeholders, fostering collaboration and trust to achieve mutual goals through proactive communication and strategic interaction.