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Hearing Care Coordinator
2 months ago
About WSAudiology
WSAudiology is a leading provider of hearing care services, committed to delivering exceptional patient experiences through our team of passionate professionals.
Job Summary
We are seeking a highly skilled and motivated Patient Care Coordinator to join our team at our Thornhill clinic. As a key member of our team, you will be responsible for providing exceptional client care and sales support to our patients.
Key Responsibilities
- Act as the primary point of contact for patients, providing exceptional client-facing and front-desk services, including scheduling appointments and greeting clients.
- Perform administrative tasks, such as processing payments, maintaining client files, and ordering supplies.
- Educate patients on hearing device payment plans, insurance direct-billing, trial periods, and basic product questions to increase sales and foster loyalty to our services and products.
- Participate in marketing initiatives, including attending community-based events and networking with other healthcare providers.
- Assist clinical team members with sanitization and equipment as directed.
Requirements
- 3+ years of experience in a customer service or administrative capacity.
- Experience in a retail or sales-oriented environment is strongly preferred.
- Bilingualism in a second language would be considered a definite asset.
- An energetic, self-driven person who is excited about business development and community partnerships/marketing.
- Excellent communication skills with an ability to establish and build relationships with colleagues, coworkers, and community partners.
- Proficiency with scheduling software and MS Office.
- A valid driver's license and access to a vehicle is preferred as the role will involve some work-related local travel to events/marketing engagements.
What We Offer
- $21 - $24 / hour based on experience + quarterly bonus.
- Employer-paid benefits that start on your first day.
- RRSP program with employer matching.
- Education assistance program and ongoing mentorship/professional development opportunities.
- A culture that promotes inclusivity and a shared passion in making a positive impact in our community.
Accommodations
WSAudiology is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
