Hearing Care Specialist

1 month ago


Vaughan, Ontario, Canada HearUSA Full time

HearUSA is seeking a highly motivated and customer-focused Client Care Coordinator to join our team in Leduc. As a key member of our hearing care team, you will play a vital role in delivering exceptional client experiences and supporting the growth of our business.

Key Responsibilities:

  • Provide exceptional client service and support to clients throughout their hearing journey
  • Perform general reception and administration duties, including booking appointments, handling phone and email inquiries, and balancing schedules
  • Process payments and sales of hearing aids and hearing devices, and act as a subject-matter expert on payment options and third-party billing
  • Maintain a clean and organized clinic environment, including ordering supplies and performing light tidying and display setup
  • Network with local healthcare providers and attend community-based events to promote HearUSA and our services
  • Assist hearing professionals with non-clinical duties, including hearing aid maintenance and battery changes

Requirements:

  • Secondary school diploma or equivalent, or a combination of education and relevant experience
  • 2+ years of experience in a customer-facing role, preferably in a retail sales or high-volume administrative environment
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment
  • Proficiency with scheduling software and Microsoft Office
  • Ability to travel locally for marketing events and networking opportunities

We Offer:

  • A competitive compensation package, including a generous hourly rate and bonus opportunities
  • Employer-funded benefits, including health and wellness programs
  • RRSP program with employer matching
  • Education assistance program and ongoing mentorship and professional development opportunities
  • A dynamic and inclusive work environment that values diversity and promotes a positive impact in our community

HearUSA is committed to fair and accessible employment practices and welcomes applications from candidates with disabilities. Accommodation is available on request for candidates participating in all aspects of the selection process.



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