Customer Experience Representative

7 days ago


Scarborough Village, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our Canadian Banking Branch network, you will be responsible for providing exceptional service to our customers, building strong relationships, and driving business growth.

Key Responsibilities
  • Customer Service: Provide proactive and personalized service to customers, addressing their needs and resolving issues in a timely and professional manner.
  • Relationship Building: Foster strong relationships with customers, understanding their financial goals and objectives, and providing tailored solutions to meet their needs.
  • Business Growth: Identify and capitalize on sales opportunities, promoting our products and services to customers and driving business growth.
  • Technical Expertise: Stay up-to-date with our products and services, and provide expert advice to customers on how to manage their banking needs.
Requirements
  • Customer Service Skills: Proven ability to provide exceptional customer service, with a strong focus on building relationships and resolving issues.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to communicate complex information in a clear and concise manner.
  • Technical Skills: Strong technical skills, with the ability to stay up-to-date with our products and services.
  • Flexibility: Ability to work a flexible schedule, including evenings and weekends.
What We Offer
  • Competitive Compensation: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Team Environment: A collaborative and inclusive team environment, with a focus on teamwork and mutual support.


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