Lead Customer Experience at Neo Financial
3 weeks ago
About Neo Financial
Neo Financial is a rapidly growing fintech company revolutionizing the financial landscape in Canada. We're dedicated to building a more rewarding financial experience for all Canadians, offering innovative products and services that empower individuals to take control of their finances.
Our Culture
At Neo, we foster a high-performance culture driven by teamwork, ownership, and professional integrity. We believe in empowering our employees to make a real impact and continuously challenge themselves to grow and learn.
The Role: Lead Customer Experience
As the Lead Customer Experience, you will play a pivotal role in shaping the customer journey at Neo Financial. You'll be responsible for developing and implementing strategies that ensure exceptional customer satisfaction and loyalty.
Responsibilities:
- Develop and execute comprehensive customer experience strategies across all touchpoints.
- Analyze customer feedback and data to identify areas for improvement and implement solutions.
- Collaborate with cross-functional teams to ensure a seamless and positive customer experience.
- Monitor industry trends and best practices in customer experience management.
- Lead and mentor a team of customer experience professionals.
Qualifications:
- Proven experience leading and managing customer experience initiatives within a fast-paced environment.
- Strong analytical and problem-solving skills with a data-driven approach.
- Excellent communication, interpersonal, and presentation skills.
- Passion for delivering exceptional customer service and exceeding expectations.
- A collaborative and team-oriented mindset.
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