Banking Center Relationship Banker 2

2 months ago

Surrey, British Columbia, Canada Webster Bank Full time

About Webster Bank

Webster Bank is a leading commercial bank that has been serving its clients and communities since 1935. Our focus is on putting people first and helping individuals, families, businesses, and our colleagues achieve their financial goals.

Our Values

At Webster Bank, we operate with a set of core values that set us apart as a bank and as an employer. These values include:

  • Integrity
  • Collaboration
  • Accountability
  • Agility
  • Respect
  • Excellence

About the Role

The Relationship Banker II role is a key position in our Banking Center team. As a Relationship Banker II, you will provide services to our customers and assist the team in achieving sales, service, and operation goals. You will process customer-related financial transactions in accordance with bank rules, regulations, and guidelines.

Responsibilities

The successful candidate will be responsible for:

  • Responding to customers' needs in an accurate and timely fashion, capitalizing on available resources and tools.
  • Evaluating customers' needs and offering appropriate financial products and services through needs-based conversations to build and deepen relationships.
  • Performing routine teller transactions such as deposits, withdrawals, check cashing, loan payments, and other transactions as needed.
  • Supporting segmentation strategy by implementing sales, retention, and other bank initiatives to execute Banking Center growth and profitability objectives.
  • Meeting/exceeding individual and team goals in sales, service, and operations.
  • Maintaining compliance with Federal and State regulations as well as bank policies and procedures.
  • Assisting with supervision of banking center colleagues, offering coaching support to fellow bankers, and acting as a role model to help onboard new bankers.

Requirements

The ideal candidate will have:

  • A high school diploma/GED, with an Associate's or Bachelor's degree preferred.
  • 2-4 years of customer sales/service experience, with 1-2 years of supervisory experience preferred.
  • A working knowledge of all products and services.
  • Strong customer service skills and the ability to support teamwork, creating a positive working environment.
  • The ability to work a flexible and/or rotating schedule, including Saturdays, Sundays, and extended hours, with possible travel to alternate Banking Centers.

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