Airline Screening and Customer Service Representative

4 weeks ago

Richmond, British Columbia, Canada Securiguard Full time
Explore a Future in Airline Screening and Customer Service with Securiguard

Securiguard has been a trusted partner in keeping YVR safe for over two decades. As a leading-edge innovative security and safety solution provider, we offer 24/7 security services tailored to this unique environment.

Key Responsibilities:
  • Screen all employees and contractors accessing or servicing aircraft.
  • Conduct physical pat-downs of employees or passengers as necessary.
  • Respond promptly to alarms on screening equipment and ensure efficient resolution.
  • Perform screening of passengers and their belongings prior to boarding, adhering to all security protocols.
  • Conduct physical searches of persons, bags, and perform explosive detection swaps.
  • Communicate effectively with passengers and team members to ensure smooth operations.
  • Follow all Standard Operating Procedures (SOPs) and directives.
  • Manage conflict professionally and calmly.
  • Support supervisors and perform additional duties as needed.
Requirements:
  • Restricted Area Identification Card (RAIC).
  • Available to work flexible shifts, including graveyards, early mornings, holidays, and weekends.
  • Comfortable working in outdoor environments with exposure to various weather conditions and machinery noise.
  • Physically capable of standing for extended periods and walking long distances.
  • Strong customer service skills with a professional demeanor.
  • Keen attention to detail and ability to handle multiple tasks in a fast-paced environment.
  • Effective time management and communication skills.
  • Must be able to obtain a Basic Security Training (BST) license.
Employee Perks:
  • A world-class airport environment.
  • Flexible shifts that fit your schedule.
  • Aviation Security Training and AVSEC Certification.
  • Access to Securiguard University for ongoing professional development.
  • Extended health and dental benefits for full-time employees.
  • Employee assistance programs for personal well-being, including telemedical services with doctors and therapists.
  • Access to corporate discounts through our partnership programs.

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