Client Support Technician

1 month ago

Ottawa, Ontario, Canada Motion LP Full time

Join Our Team as a Mobility Equipment Technician:

If you possess a knack for diagnosing and resolving mechanical issues, we invite you to consider this opportunity. Your background may include experience as an apprentice, mechanic, or in assembling furniture and equipment. We value curiosity, friendliness, and empathy, as these traits help in effectively addressing challenges and assisting clients. Proficiency in using manual and power tools is essential.

About Motion:

As a proud Canadian company, Motion has been a leader in providing comprehensive mobility and accessibility solutions for over 35 years. We serve communities across multiple provinces through our extensive network, ensuring that individuals of all ages can access the products they need for independence and safety.

The Role:

We are looking for a compassionate and skilled Technician to join our Ottawa team. You will receive training on the tools and equipment necessary for your role. Your responsibilities will include working directly with clients to identify issues with their equipment and providing effective troubleshooting solutions. Flexibility to travel to various locations, including private residences and community facilities, is required.

Benefits of Joining Us:

Career Growth: This position offers a unique opportunity to gain in-depth knowledge of our industry, engage in all facets of our operations, and take charge of your professional journey. You will learn about our products and services while collaborating with healthcare providers and colleagues to enhance client experiences.

Meaningful Impact: Each day at Motion presents a chance to make a significant difference in the lives of our clients. You will find fulfillment in knowing that your contributions positively affect your community.

Professional Development: We foster a culture of continuous learning and skill enhancement. You will have access to:

  • An internal Learning Portal featuring a wide array of training resources.
  • Opportunities to collaborate with industry experts who will support your growth.
  • Participation in industry events, including our own Rehab Expos, to network with professionals in the field.

Your Daily Responsibilities:

  • Diagnosing and Repairing: You will quickly learn to repair mobility devices and navigate our software systems. Your role will involve assessing and troubleshooting equipment functionality.
  • Delivering Exceptional Customer Service: Prioritizing a respectful and empathetic client experience is crucial. You will ensure that client needs are met effectively.
  • Flexibility and Mobility: You will work 8-hour shifts and travel to various client locations, adapting your schedule to meet their needs.

What We Seek:

  • Technical Expertise: Previous experience in customer service and equipment repair is required. Familiarity with diagnostic tools and power equipment is beneficial.
  • Empathy: You should be able to handle situations with professionalism and compassion, prioritizing client comfort and urgency.
  • Additional Requirements: A valid driver's license and a clean driving record are essential. You must also pass a criminal background check and be able to lift up to 50 lbs.

Our Offerings:

At Motion, we are committed to providing a competitive benefits package, including:

  • Comprehensive benefits eligibility
  • Generous vacation and personal days
  • Retirement savings matching program
  • Maternity and parental leave support
  • Employee Assistance Program
  • Discount programs for employees
  • Recognition for tenure
  • Referral bonuses
  • Professional development reimbursement
  • Access to a bonus plan
  • Fitness membership discounts
  • Safety shoe allowance

We appreciate your interest in joining Motion. We value diverse experiences and encourage individuals who meet most of our criteria and share our passion to apply. We are an equal opportunity employer committed to accessibility in our workplaces.

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