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Merchandise Operations Manager
1 month ago
Talize is a proudly Canadian owned and operated for-profit thrift retailer. Our mission is to make fashion sustainable, unique, and affordable for our customers. We strive to provide unbeatable prices on brand names, designer fashions, accessories, leather goods, footwear, housewares, books, toys, and more, while contributing to the health and sustainability of our planet.
The RoleWe are seeking a highly motivated and experienced Retail Floor Manager to join our team. As a key member of our management team, you will be responsible for overseeing and optimizing the entire retail floor, ensuring a seamless and positive customer experience. Your primary responsibility will be to lead and motivate a team of associates, delegate tasks, and set performance expectations.
Key Responsibilities- Regularly complete floor walks to determine priorities and delegate tasks to team members in morning meetings and throughout the day.
- Accurately handle all register transactions, including exchanges, refunds, cancellations, tax exemption, and more.
- Ensure that all customer needs are addressed, including answering customer inquiries, solving customer complaints, and processing customer transactions in a timely manner.
- Oversee the register areas and the retail floor to ensure they are stocked and merchandise is properly sorted.
- Plan, create, and execute weekly schedules for the retail department.
- Responsible for the handling, reconciliation, and security of all store funds.
- Accurate and timely completion of administrative duties.
- Direct the retail floor team in the preparation and execution of sales days.
- Oversee the general operation of the Retail Sales Floor, make decisions, and take reasonable action.
- Responsible for the selection, screening, interviewing, hiring, and onboarding of Retail Floor Team Members.
- Train Retail Floor Supervisors and Retail Floor Team Members on point of sale operations, customer service, merchandising, loss prevention, company policies, and recovery duties.
- Collaborate as an integral part of the management team by providing support, attending meetings, and sharing information.
- Provide direction to Retail Floor Team regarding company policies and procedures.
- Recognize and report policy infractions to the General Manager and Human Resources. Conduct and participate in all performance management meetings.
- Responsible for ongoing performance assessment conversations against set goals.
- Assist in the implementation of employee recognition programs and events.
- Confirm that all register areas, the retail floor, fitting rooms, and washrooms are organized and clean in accordance with company housekeeping standards.
- Take precautionary measures and follow company guidelines against external and internal theft. Take appropriate action when external and internal theft occurs.
- Provide a safe workplace environment by identifying and properly removing any hazards and reporting hazards to the General Manager and Joint Health and Safety Committee.
- Manage all workplace accidents, complete and submit proper documentation in a timely manner, and inform the JHSC, General Manager, and Human Resources.
- 4+ years of experience working in retail.
- 3+ years of managerial experience in a high-volume fast-paced environment.
- Previous work in a thrift retail environment is considered an asset.
- Open availability, including evenings, weekends, and holidays.
- Valid Driver's License and Abstract preferred (not required).
Talize is an equal opportunity employer and is committed to fostering an inclusive and accessible environment, where all Team Members and customers feel valued, respected, and supported. We thank you for your interest in employment opportunities at Talize. Please note, only the candidates who are selected for an interview will be contacted. Talize welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
