Cybersecurity Service Delivery Manager
7 days ago
About the Role
Cyderes is seeking a highly skilled Cybersecurity Service Delivery Manager to join our team. As a key member of our Customer Success team, you will be responsible for delivering exceptional service to our managed security customers, ensuring their security program is aligned with their business objectives.
Key Responsibilities
- Establish and maintain long-term relationships with assigned customers, providing proactive guidance and support to ensure their security posture is optimized.
- Schedule and conduct regular service milestone and executive-level meetings to ensure customer satisfaction and identify areas for improvement.
- Liaise and collaborate with various teams, including SOC, Device Management, Threat, Sales, and Management, to ensure seamless delivery of services to customers.
- Proactively monitor technical issues and make recommendations to reduce the risk/impact of similar future problems.
- Identify and recommend up-sell opportunities with the Sales team to drive business growth.
- Provide input on renewal contract (SOW) amendments and input for new SOWs as needed.
- Maintain current knowledge on industry issues/trends and competitive products to stay ahead of the curve.
- Develop and maintain key documentation and reports in alignment with company standards.
- Present reports to executive clients with professionalism and an understanding of the current market.
Requirements
- Fluent in Spanish
- College Diploma or University Degree in Information Security or relevant security up-to-date certificates and/or equivalent work experience
- Minimum 5-7 years' experience in cyber
- Minimum of 2 years' Security Operations Center experience or equivalent analyst type experience
- Minimum of 2 years' SIEM technology experience (Splunk, Azure Sentinel, IBM QRadar, Rapid7 InsightIDR, LogRythm, etc.)
- Minimum of 1 year Threat Intel and/or Threat Hunt and/or Threat Modeling exposure
- Familiar with frameworks such as NIST CSF, MITRE ATT&CK Framework, etc.
- Strong understanding of IT Security concepts, best practices, and market direction
- Strong troubleshooting, reasoning, and problem-solving skills
- Excellent communications and Customer Service skills (active listening, written, oral, presentation)
- Exceptional Time Management skills
- A positive and constructive-minded team player
- Be able to travel
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Cybersecurity Service Delivery Manager
7 days ago
Canada Cyderes Full timeAbout the Role:Cyderes, a leading provider of cybersecurity services, is seeking a highly skilled Cybersecurity Service Delivery Manager to join our team. As a key member of our Customer Success team, you will be responsible for delivering exceptional service to our managed security customers, providing technical guidance and recommendations to enhance their...
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Cybersecurity Service Delivery Manager
7 days ago
Canada Cyderes Full timeAbout the Role:Cyderes, a leading provider of cybersecurity services, is seeking a highly skilled Cybersecurity Service Delivery Manager to join our team. As a key member of our Customer Success team, you will be responsible for delivering exceptional service to our managed security customers, providing technical guidance and recommendations to enhance their...
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