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Cybersecurity Service Delivery Manager

2 months ago

Canada Cyderes Full time

About the Role:

Cyderes, a leading provider of cybersecurity services, is seeking a highly skilled Cybersecurity Service Delivery Manager to join our team. As a key member of our Customer Success team, you will be responsible for delivering exceptional service to our managed security customers, providing technical guidance and recommendations to enhance their overall security posture.

Key Responsibilities:

  • Proactively monitor technical issues and make recommendations to reduce the risk/impact of similar future problems.
  • Partner with clients to identify weaknesses in process and quality check deliverables.
  • Collaborate with SOC, Device Management, Threat, Sales, and Management team members to ensure seamless service delivery.
  • Provide in-depth analysis of day-to-day and month-to-month operations, presenting reports to executive clients with professionalism and market understanding.
  • Measure customer temperature and determine their satisfaction with Cyderes services.
  • Oversee and assist with highly technical projects, change windows, and client requests.
  • Proactively work with Sales account managers to build sales proposals tailored to each customer's needs.
  • Maintain and track use of licenses for all managed products.
  • Provide input on renewal contract amendments and new SOWs as needed.
  • Maintain and expand working knowledge of current managed technologies.

Requirements:

  • Fluent in Spanish.
  • College Diploma or University Degree in Information Security or relevant security up-to-date certificates and/or equivalent work experience.
  • Strong understanding of IT Security concepts, best practices, and market direction.
  • Excellent communications and Customer Service skills.
  • Exceptional Time Management skills.
  • Ability to obtain clearances/licenses if needed based on client requirements.
  • Data Analytics skillset.

About Cyderes:

Cyderes is a pure-play, full life-cycle cybersecurity services provider with award-winning managed security services, identity and access management, and professional services designed to manage the cybersecurity risks of enterprise clients.