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Senior Community Engagement Leader

3 months ago

Burlington, Ontario, Canada Royal Bank of Canada> Full time

Position Overview

Role Summary

What is the opportunity?

As a pivotal leader in community engagement, you will oversee the performance of multiple RBC branches, each with unique characteristics and challenges. Your main objective is to guide these branches while collaborating closely with RBC partners to provide outstanding client experiences, enhance client acquisition, expand market presence, and foster sustainable growth. This will be achieved through the implementation of a comprehensive community strategy that integrates all branches and RBC partners. You will also play a significant role in the community, enhancing RBC's visibility, broadening your network, and identifying key business prospects. Your commitment to driving success for clients, employees, and the community is essential to thriving in this role.

Key Responsibilities

  • Lead and mentor direct reports while working alongside dedicated RBC partners to seize market opportunities and achieve robust business outcomes.
  • Directly manage one branch and provide indirect oversight to others, focusing on developing leadership skills among your team.
  • Formulate and execute a community strategy that leverages all roles and channels within the community.
  • Drive initiatives for client acquisition and growth within the community, both inside and outside the branch, to enhance market share amidst competitive challenges.
  • Ensure an exceptional client experience where personalized advice and digital capabilities are the primary value propositions.
  • Act as a connector and leader within RBC and the broader community.
  • Attract and foster talent development in collaboration with RBC partners.
  • Understand and manage various risks, including strategic, reputational, operational, credit, and regulatory compliance.

Qualifications for Success

Essential Requirements

  • At least 5 years of experience in Sales Leadership and a minimum of 10 years in Financial Services, with exposure to multiple business lines preferred.
  • Proven ability to prioritize effectively, deliver exceptional results through collaboration, and influence partners positively.
  • Demonstrated success in leveraging emerging trends and proactively addressing competitive challenges.
  • Experience in leading a diverse workforce, including sourcing, developing, and promoting talent, with the capability to manage teams remotely.
  • Exhibited agility in leadership roles involving community engagement (e.g., directorships, committee memberships).
  • Completion of an acceptable mutual fund branch management examination or the ability to undertake the exam within a specified timeframe.
  • Experience in public speaking or media training.

What We Offer

We are committed to excellence, progressive thinking, and collaboration to provide trusted advice that helps our clients thrive and our communities prosper. We value each other, aim to reach our full potential, and strive to make a meaningful impact in our communities.

  • This position provides a unique opportunity to enhance your leadership skills while leading a dynamic and diverse team that makes a difference in the community and stands out in the local financial services sector.
  • Full-time employment status with RBC, offering unlimited earning potential and comprehensive benefits.
  • Work alongside a dynamic, collaborative, and high-performing team.
  • Access to a world-class training program in financial services.
  • Flexible options for work/life balance.

Key Skills

Talent Development, Business Growth, Motivational Leadership, Strategic Planning

Additional Information

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion as essential components of innovation and growth. We are dedicated to creating inclusive teams and equitable workplaces where employees can be their authentic selves. We actively address issues of inequity and systemic bias to support our diverse talent, clients, and communities.

We also strive to provide an accessible candidate experience for prospective employees with varying abilities. Please inform us if you require any accommodations during the recruitment process.