Appraiser II, Field Specialist

2 months ago


Ingersoll, Ontario, Canada Co-operators Full time

About Co-operators

Co-operators is a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society.

The Opportunity

We are seeking a skilled Appraiser II, Field Specialist to join our Claims team. As a key member of our team, you will play a critical role in creating peace of mind for our clients and our communities.

Key Responsibilities

  • Evaluate vehicle damages in the field, in Auto repair facilities and remotely to determine reparability.
  • Regularly work with and respond to internal and external customers, as well as vendors.
  • Source and determine availability of parts, quantify loss to determine repairability of a vehicle and research recommended repair processes.
  • Maintain regular contact with clients and claimants to schedule appraisal appointments, discuss repair procedures, methods and communicate timelines.
  • Communicate with all stakeholders and build relationships throughout the claims process to discuss and approve the repair with vendors & clients to ensure safe, quality repairs are completed.
  • Provide exceptional client service in accordance with our claims service and quality standards.

Requirements

  • 5 years of collision repair and estimating business or related experience.
  • Post-secondary diploma.
  • Autobody Repair Technician or Refinisher Certification and the Physical Damage Appraiser Certificate.
  • I-Car Platinum Certificate.
  • Expert knowledge of vehicle construction and collision repair techniques and procedures.
  • Provincial appraiser license(s) depending on the province of work.

What We Offer

  • Training and development opportunities to grow your career.
  • Flexible work options and paid time off to support your personal and family needs.
  • A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
  • Paid volunteer days to give back to your community.
  • A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.


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