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Hotel Operations Manager
2 months ago
We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Radisson Hotel Fort St. John. As a key member of our management team, you will be responsible for overseeing the daily operations of the hotel, ensuring that all aspects of the business are running smoothly and efficiently.
Key Responsibilities- Develop and Implement Policies and Procedures
Develop and implement policies and procedures for daily operations, ensuring that they are aligned with the hotel's overall strategy and goals.
Recruit and Hire StaffRecruit and hire staff to fill vacant positions, ensuring that they have the necessary skills and experience to perform their duties effectively.
Supervise StaffSupervise and manage a team of staff, providing guidance and support to ensure that they are meeting their performance expectations.
Perform Front Desk DutiesPerform front desk duties, including checking in and out guests, handling customer complaints, and responding to guest inquiries.
Prepare Budgets and Monitor Revenues and ExpensesPrepare budgets and monitor revenues and expenses, ensuring that the hotel is operating within its financial means.
Arrange for and Oversee Maintenance ActivitiesArrange for and oversee maintenance activities, ensuring that the hotel's facilities and equipment are well-maintained and in good working order.
Enforce Policies and ProceduresEnforce policies and procedures, ensuring that all staff members are aware of and adhering to them.
Address Customers' Complaints or ConcernsAddress customers' complaints or concerns in a professional and courteous manner, ensuring that their issues are resolved promptly and to their satisfaction.
Assist Clients/Guests with Special NeedsAssist clients/guests with special needs, ensuring that they receive the support and accommodations they require.
Establish Work SchedulesEstablish work schedules for staff, ensuring that they are fair and reasonable.
Work Term: PermanentThis is a permanent position, offering a stable and secure career path for the right candidate.
Work Language: EnglishEnglish is the primary language of communication for this role, and proficiency in English is required.
Hours: 40 hours per weekThis role requires a commitment of 40 hours per week, with flexibility to work varying shifts as needed.
