Service Desk Technician

1 month ago


Mississauga, Ontario, Canada CompuCom Systems Inc Full time

Overview

Compucom Systems, Inc. is a leading provider of end-to-end IT managed services, empowering businesses to thrive in the digital age. Our team of experts is dedicated to delivering exceptional customer experiences, and we're seeking a skilled Service Desk Technician to join our ranks.

Key Responsibilities

  • Provide first-level technical support via phone, email, and chat to clients across various industries.
  • Diagnose and troubleshoot end-user desktop application issues, delivering effective solutions and ensuring minimal downtime.
  • Perform account management and maintenance for various applications and systems, including Active Directory and Exchange.
  • Communicate with customers at all levels of technical and non-technical skill sets, providing clear and concise guidance.
  • Support a wide range of devices, including PCs, laptops, printers, cell phones, and tablets.
  • Assist end-users in utilizing applications such as Microsoft Office, VPN, and Citrix.

Requirements

  • 1-2 years of experience in an IT Service Desk/Call Center environment, preferably with Active Directory and Exchange expertise.
  • Proficiency in ITSM Ticketing tools, such as Service Now or Remedy, to manage and track incidents.
  • Certification in relevant IT products/technologies is a plus.
  • Excellent customer service skills, with the ability to communicate effectively in English and French.
  • Ability to type while engaged in conversations, with a minimum of 30 WPM.
  • Working knowledge of Windows operating systems, networks, databases, and network security concepts and tools.
  • AA degree or technical training, or an equivalent combination of education and experience.
  • Solid analytical and cognitive skills to troubleshoot complex technical problems.
  • Ability to coordinate and prioritize multiple tasks simultaneously, maintaining attention to detail and quality.

About Compucom Systems, Inc.

We're a customer-centric organization that values hard work, talent, and a passion for delivering exceptional results. If you're a motivated and skilled professional looking to make a difference, we encourage you to apply for this exciting opportunity.



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