Service Desk Technician
1 month ago
Overview
Compucom Systems, Inc. is a leading provider of end-to-end IT managed services, empowering businesses to thrive in the digital age. Our team of experts is dedicated to delivering exceptional customer experiences, and we're seeking a skilled Service Desk Technician to join our ranks.
Key Responsibilities
- Provide first-level technical support via phone, email, and chat to clients across various industries.
- Diagnose and troubleshoot end-user desktop application issues, delivering effective solutions and ensuring minimal downtime.
- Perform account management and maintenance for various applications and systems, including Active Directory and Exchange.
- Communicate with customers at all levels of technical and non-technical skill sets, providing clear and concise guidance.
- Support a wide range of devices, including PCs, laptops, printers, cell phones, and tablets.
- Assist end-users in utilizing applications such as Microsoft Office, VPN, and Citrix.
Requirements
- 1-2 years of experience in an IT Service Desk/Call Center environment, preferably with Active Directory and Exchange expertise.
- Proficiency in ITSM Ticketing tools, such as Service Now or Remedy, to manage and track incidents.
- Certification in relevant IT products/technologies is a plus.
- Excellent customer service skills, with the ability to communicate effectively in English and French.
- Ability to type while engaged in conversations, with a minimum of 30 WPM.
- Working knowledge of Windows operating systems, networks, databases, and network security concepts and tools.
- AA degree or technical training, or an equivalent combination of education and experience.
- Solid analytical and cognitive skills to troubleshoot complex technical problems.
- Ability to coordinate and prioritize multiple tasks simultaneously, maintaining attention to detail and quality.
About Compucom Systems, Inc.
We're a customer-centric organization that values hard work, talent, and a passion for delivering exceptional results. If you're a motivated and skilled professional looking to make a difference, we encourage you to apply for this exciting opportunity.
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