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Hospitality Services Representative
3 months ago
Hospitality Services Representative
We are currently seeking a part-time Hospitality Services Representative. The main duty of the Hospitality Services Representative is to ensure our hotel visitors experience a welcoming first and last impression, while delivering outstanding service throughout their stay.
What We Provide
Collaborate with enthusiastic team members who are dedicated to their roles and foster a lively atmosphere daily. Join a respected brand and be part of Silver Hotel Group, an organization that values a culture of respect, appreciation, and enjoyment. Engage in a dynamic environment within an exciting industry, where you will have the opportunity to connect with individuals from diverse backgrounds. Educational Reimbursement for you and your dependents. Annual Wellness Allowance. Employee Referral Incentive Program. Leadership Growth Opportunities. Team Building Activities. Recognition Culture Program. Discounts on Hotel Stays.Key Duties
Reporting to the Guest Services Manager, the Hospitality Services Representative will:
Maintain a warm and approachable demeanor with guests and colleagues at all times; Adhere to all company and brand standards as required; Engage with all guests during the check-in and check-out processes; Manage reservations, including creating and canceling as needed, and facilitate check-ins and check-outs; Answer all incoming and outgoing calls in a professional and timely manner; Review daily logbooks and emails, ensuring all tasks on the checklist are completed; Ensure proper operation of Front Desk telephones and be knowledgeable about daily selling rates; Prepare and balance individual paperwork for shift closure in accordance with hotel standards; Collaborate closely and maintain effective communication with all hotel departments; Handle guest registration and room assignments, accommodating special requests whenever feasible; Conduct guest check-ins/check-outs following hotel credit and cash handling policies efficiently and courteously; Address customer complaints and assist guests with inquiries related to hotel services, in-house events, local attractions, and more; Perform additional tasks as assigned by the Supervisor or department manager.What We Seek...
Experience in Customer Service, ideally in a Hotel Front Desk role; Strong written and verbal communication skills are essential; Proficient in Word and Excel; experience with Maestro or Opera is advantageous; Results-driven with the ability to adapt and thrive in a busy and demanding environment; A self-starter capable of problem-solving, taking initiative, and completing tasks independently; Must be friendly, energetic, enthusiastic, and present a professional appearance; Availability to work days, evenings, weekends, and/or holidays as necessary; Must be legally authorized to work in Canada.