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Senior Manager, Business Solutions

3 months ago


Toronto, Ontario, Canada IG Wealth Management Full time

Senior Manager, Managed Solutions

The Senior Manager, Managed Solutions plays a pivotal role in steering business operations with an emphasis on expertise in business knowledge, policy adherence, process optimization, and resource allocation, all in alignment with corporate, divisional, and team objectives. This position is essential in continuously enhancing quality, value propositions, and standards while ensuring a seamless experience for clients, advisors, shareholders, and employees. The role presents significant opportunities to contribute to the company's growth strategy and to maintain strategic alliances across the organization to propel these initiatives forward.

Key Responsibilities:

  • Crafting seamless experiences by prioritizing the client in all endeavors and removing obstacles for both clients and team members. Staying informed on a wide array of products and services is essential.
  • Exhibiting strong leadership and decision-making skills to effectively guide your team towards their developmental objectives and to advance strategic priorities.
  • Facilitating transformation and modernization by anticipating the impacts on business units and their effects on both upstream and downstream functions.
  • Developing and overseeing departmental goals, priorities, and plans, holding yourself and your team accountable for achieving results in key performance areas.
  • Championing new technologies and supporting the team through training, coaching, and engagement strategies to foster an empowered workforce.
  • Connecting data and insights to promote continuous improvement by actively listening to clients and employees, enhancing business processes, and creating an environment conducive to richer experiences while providing insights to support corporate strategies.
  • Coaching team members by implementing effective coaching practices that focus on behaviors and mindset, fostering a culture of learning and growth.
  • Collaborating closely with clients and partners across the organization to meet departmental and divisional objectives.
  • Engaging in Change Management by contributing to the development of change management plans using established methodologies to communicate the change narrative. Motivating, mentoring, and leading the team through the change management process.
  • Overseeing the onboarding of new team members, including recruitment, interviewing, and selecting top industry talent.
  • Remaining adaptable to new priorities by maintaining agility in a dynamic work environment.
Qualifications:
  • Experience in the Financial Services Industry: A minimum of 5 years of demonstrated leadership success within the financial services sector, showcasing a comprehensive understanding of policies, processes, regulatory requirements, and continuous improvement.
  • Leadership Skills: Proficient in performance management, employee development, coaching, team building, and fostering employee engagement. Proven track record of guiding teams through transitions.
  • Relationship Management: Ability to cultivate and sustain robust working relationships with clients and business partners across the organization and within the industry.
  • Results-Driven: Detail-oriented with a strong capacity to delegate, meet stringent deadlines, and set high standards for both the team and oneself.
  • Strategic Thinking: Ability to think and act strategically in a fluid environment while anticipating future trends in service, technology, and training. An innovative mindset with creative problem-solving approaches.
  • Communication Skills: Exceptional written and verbal communication abilities, with a talent for engaging across various organizational levels.
  • Planning and Organizational Skills: Competence in planning, analyzing data, coordinating, and executing multiple initiatives and projects concurrently.
  • Educational Background: A post-secondary degree in Business Administration or a related field. Industry-related certifications such as CSC, IFC are advantageous. Proficiency in Microsoft Office is required.
  • Knowledge of the financial services, capital markets, or mutual fund industry is considered an asset.