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Healthcare Administrative Coordinator

2 months ago

Prince George, British Columbia, Canada YMCA of Greater Vancouver Full time

Position Title: Healthcare Administrative Coordinator

Location: British Columbia

Employment Type: Casual, Part-time

Start Date: Flexible

Work Schedule: Monday to Friday, 10:30 am to 5:00 pm

Hours: 14-28 hours per week

Compensation: $21 - $24 per hour

Reporting To: Manager

Benefits: 6% vacation pay; YMCA Staff Membership

Organizational Overview:

YMCA BC is a charitable organization focused on enhancing community foundations by fostering the potential of youth, promoting healthy lifestyles, and encouraging social responsibility. Our mission is to create lasting personal and social change that nurtures growth in spirit, mind, and body.

As part of a unified association since January 2023, YMCA of Northern British Columbia, YMCA-YWCA of Kamloops, and YMCA of Greater Vancouver work collaboratively to amplify our impact across communities in British Columbia.

Role Summary:

The Healthcare Administrative Coordinator will be a vital member of an integrated team, delivering a range of administrative and support functions within a multidisciplinary environment. This role serves as the initial point of contact for youth and families, providing compassionate and non-judgmental assistance. You will uphold a client-centered approach while promoting safety and respect among all stakeholders.

Key Responsibilities:

  • Actively participate as a core member of the multidisciplinary team.
  • Manage reception duties, process client intakes and referrals, respond to inquiries, and schedule appointments.
  • Serve as a Medical Office Assistant for primary care initiatives.
  • Screen and prioritize incoming communications via various channels.
  • Maintain appointment schedules and manage information for designated personnel.
  • Prepare and process reports, forms, and correspondence.
  • Oversee client records and ensure compliance with established protocols.
  • Engage with the public in a courteous and tactful manner.
  • Foster effective working relationships with colleagues, clients, and external service providers.
  • Utilize technology effectively, including proficiency in Microsoft Office and clinical databases.
  • Maintain confidentiality and communicate effectively in both verbal and written formats.
  • Manage multiple tasks, problem-solve, and prioritize workload efficiently.
  • Assist in the collection of statistical data and reporting.
  • Identify and manage inventory levels of office and medical supplies.
  • Demonstrate knowledge of medical terminology and office management practices.
  • Perform additional duties as required.

Qualifications:

  • Completion of a recognized medical office assistant program, with at least one year of relevant experience.
  • Experience working with diverse populations, particularly youth.
  • Ability to manage physical demands of the role.
  • Successful completion of a criminal record check.
  • Three professional references.

Skills and Competencies:

  • Ability to build rapport with diverse individuals, including youth and families.
  • Strong commitment to youth and family health and well-being.
  • Excellent communication and interpersonal skills.
  • Understanding of mental health and social issues affecting youth.
  • Ability to maintain professional boundaries and manage emotions effectively.
  • Knowledge of community resources and health services.
  • Commitment to ongoing learning and adaptability to feedback.
  • Proficiency in office software and clinical record management.

YMCA BC is dedicated to fostering an inclusive environment where all community members feel valued and supported. We encourage applications from diverse backgrounds and are committed to accessibility throughout the hiring process.