Technical Escalation Specialist
2 weeks ago
We are seeking a highly skilled and experienced Technical Escalation Coordinator to join our team at Enns Brothers. As a key member of our Service Department, you will play a critical role in establishing a knowledge center within the organization to improve product resolution cycle times.
As a Technical Escalation Coordinator, you will be responsible for monitoring and managing machine alerts to create proactive repair solutions for customers. You will also serve as a resource for Technicians, Service Managers/Service Advisors, and Parts Leads to help resolve critical product problems by assisting in diagnosis and repair and sharing of best practices.
Key Responsibilities- Monitor and manage machine alerts to create proactive repair solutions for customers.
- Resource for Technicians, Service Managers/Service Advisors, and Parts Leads to help resolve critical product problems.
- Ensure all necessary information is documented prior to submission to John Deere.
- Coordinate cases between Technicians and John Deere factory support as needed.
- Work with John Deere as a partner in quality to help identify emerging product quality concerns and support problem resolution.
- Identify, communicate, and execute continuous process improvements in Service and Parts departments to ensure internal and external customer satisfaction.
- Maintain up-to-date technical knowledge of engine, hydraulics, and electrical systems and repair manual schematics.
- Assist in identifying Technical training needs or gaps by communicating with location Service Managers/Service Advisors.
- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
- Participate in Service Training programs required for the development of skills and knowledge.
- Maintain knowledge of John Deere and competitive products.
- Organizational and time management skills that support meeting deadlines, balancing multiple priorities, and improving effectiveness.
- Ability to focus on established procedures and processes for problem solving.
- Experience in identifying opportunities and challenges through research and asking questions.
- Strong documentation skills.
- Excellent customer service and customer relationship management skills.
- Keying 40wpm, familiar with Microsoft Office products, and good understanding of search tools.
- Has completed an Agricultural/Heavy Duty Mechanic or Automotive Apprenticeship or equivalent training and experience.
- Experience with the mechanical, electrical, and hydraulic systems used in agricultural, off-road, construction, lawn, or heavy equipment.
- 5+ years of experience in Service and Parts department operations; demonstrated experience consistently meeting performance metrics preferred.
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Technical Escalation Specialist
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Oak Bluff, Canada Enns Brothers Full timeTechnical Escalation CoordinatorWe are seeking a skilled Technical Escalation Coordinator to join our Service Department at Enns Brothers, a proud John Deere dealership with over 60 years of experience in Manitoba's agriculture industry.Key Responsibilities:Monitor and manage machine alerts to create proactive repair solutions for customers.Provide technical...
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Technical Escalation Specialist
1 week ago
Oak Bluff, Canada Enns Brothers Full timeTechnical Escalation CoordinatorWe are seeking a skilled Technical Escalation Coordinator to join our Service Department at Enns Brothers, a proud John Deere dealership with over 60 years of experience in Manitoba's agriculture industry.Key Responsibilities:Monitor and manage machine alerts to create proactive repair solutions for customers.Provide technical...
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Technical Escalation Specialist
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Oak Bluff, Canada Enns Brothers Full timeTechnical Escalation CoordinatorWe are seeking a skilled Technical Escalation Coordinator to join our Service Department at Enns Brothers, a leading John Deere dealership in Manitoba. As a key member of our team, you will play a crucial role in establishing a knowledge center within the organization to improve product resolution cycle...
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Technical Escalation Specialist
4 days ago
Oak Bluff, Canada Enns Brothers Full timeTechnical Escalation CoordinatorWe are seeking a skilled Technical Escalation Coordinator to join our Service Department at Enns Brothers, a leading John Deere dealership in Manitoba. As a key member of our team, you will play a crucial role in establishing a knowledge center within the organization to improve product resolution cycle...
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Technical Escalation Specialist
2 days ago
Oak Bluff, Canada Enns Brothers Full timeTechnical Escalation CoordinatorWe are seeking a skilled Technical Escalation Coordinator to join our Service Department at Enns Brothers, a leading John Deere dealership in Manitoba. As a key member of our team, you will play a crucial role in establishing a knowledge center within the organization to improve product resolution cycle...
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Technical Escalation Specialist
2 days ago
Oak Bluff, Canada Enns Brothers Full timeTechnical Escalation CoordinatorWe are seeking a skilled Technical Escalation Coordinator to join our Service Department at Enns Brothers, a leading John Deere dealership in Manitoba. As a key member of our team, you will play a crucial role in establishing a knowledge center within the organization to improve product resolution cycle...
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Technical Escalation Specialist
2 days ago
Oak Bluff, Canada Enns Brothers Full timeTechnical Escalation CoordinatorWe are seeking a skilled Technical Escalation Coordinator to join our Service Department at Enns Brothers, a leading John Deere dealership in Manitoba. As a key member of our team, you will play a crucial role in improving product resolution cycles and enhancing technician diagnostic and repair abilities.Key...
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Oak Bluff, Canada Enns Brothers Full timeTechnical Escalation CoordinatorWe are seeking a skilled Technical Escalation Coordinator to join our Service Department at Enns Brothers, a leading John Deere dealership in Manitoba. As a key member of our team, you will play a crucial role in improving product resolution cycles and enhancing technician diagnostic and repair abilities.Key...
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Oak Bluff, Canada Enns Brothers Full timeTechnical Escalation CoordinatorWe are seeking a skilled Technical Escalation Coordinator to join our Service Department at Enns Brothers, a proud John Deere dealership with over 60 years of experience in Manitoba's agriculture industry.Key Responsibilities:Monitor and manage machine alerts to create proactive repair solutions for customers.Provide technical...
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Oak Bluff, Canada Enns Brothers Full timeTechnical Escalation CoordinatorWe are seeking a skilled Technical Escalation Coordinator to join our Service Department at Enns Brothers, a proud John Deere dealership with over 60 years of experience in Manitoba's agriculture industry.Key Responsibilities:Monitor and manage machine alerts to create proactive repair solutions for customers.Provide technical...
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Oak Bluff, Canada Enns Brothers Full timeAbout the Role:We are seeking a highly skilled Technical Escalation Coordinator to join our Service Department at Enns Brothers. As a key member of our team, you will play a critical role in establishing a knowledge center within the organization to improve product resolution cycle times.Key Responsibilities:Monitor and manage machine alerts to create...
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Technical Escalation Specialist
2 weeks ago
Oak Bluff, Canada Enns Brothers Full timeAbout the Role:We are seeking a highly skilled Technical Escalation Coordinator to join our Service Department at Enns Brothers. As a key member of our team, you will play a critical role in establishing a knowledge center within the organization to improve product resolution cycle times.Key Responsibilities:Monitor and manage machine alerts to create...
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Technical Escalation Specialist
2 weeks ago
Oak Bluff, Canada Enns Brothers Full timeAbout the Role:We are seeking a highly skilled Technical Escalation Coordinator to join our Service Department at Enns Brothers. As a key member of our team, you will play a critical role in establishing a knowledge center within the organization to improve product resolution cycle times.Key Responsibilities:Monitor and manage machine alerts to create...
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Technical Escalation Specialist
2 weeks ago
Oak Bluff, Canada Enns Brothers Full timeAbout the Role:We are seeking a highly skilled Technical Escalation Coordinator to join our Service Department at Enns Brothers. As a key member of our team, you will play a critical role in establishing a knowledge center within the organization to improve product resolution cycle times.Key Responsibilities:Monitor and manage machine alerts to create...
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Agricultural Escalation Specialist
2 days ago
Oak Bluff, Canada Enns Brothers Full timeTechnical Escalation CoordinatorWe are seeking a skilled Technical Escalation Coordinator to join our team at Enns Brothers. As a key member of our Service Department, you will play a crucial role in establishing a knowledge center within the organization to improve product resolution cycle times.Your primary responsibility will be to support our...
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Oak Bluff, Canada Enns Brothers Full time{"title": "Technical Escalation Coordinator", "description": "Role OverviewWe are seeking a skilled Technical Escalation Coordinator to join our team at Enns Brothers. As a key member of our Service Department, you will play a critical role in establishing a knowledge center within the organization to improve product resolution cycle times.Your primary...
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Agricultural Escalation Specialist
1 week ago
Oak Bluff, Canada Enns Brothers Full time{"title": "Technical Escalation Coordinator", "description": "Role OverviewWe are seeking a skilled Technical Escalation Coordinator to join our team at Enns Brothers. As a key member of our Service Department, you will play a critical role in establishing a knowledge center within the organization to improve product resolution cycle times.Your primary...
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Oak Bluff, Canada Enns Brothers Full timeService Department Related Oak Bluff, MB • ID: 731-078 • Full-Time/Regular We are looking for a new team member with a mechanical background and strong diagnostic opportunity may be a great fit for a senior mechanic/technician looking to take a step back from “pulling wrenches” while still sharing their expertise and problem-solving a part of...