Current jobs related to Technical Escalation Specialist - Oak Bluff - Enns Brothers


  • Oak Bluff, Canada Enns Brothers Full time

    Technical Escalation CoordinatorWe are seeking a skilled Technical Escalation Coordinator to join our Service Department at Enns Brothers, a proud John Deere dealership with over 60 years of experience in Manitoba's agriculture industry.Key Responsibilities:Monitor and manage machine alerts to create proactive repair solutions for customers.Provide technical...


  • Oak Bluff, Canada Enns Brothers Full time

    Technical Escalation CoordinatorWe are seeking a skilled Technical Escalation Coordinator to join our Service Department at Enns Brothers, a proud John Deere dealership with over 60 years of experience in Manitoba's agriculture industry.Key Responsibilities:Monitor and manage machine alerts to create proactive repair solutions for customers.Provide technical...


  • Oak Bluff, Canada Enns Brothers Full time

    Technical Escalation CoordinatorEnns Brothers is seeking a skilled Technical Escalation Coordinator to join our Service Department team. As a key member of our team, you will play a crucial role in establishing a knowledge center within the organization to improve product resolution cycle times.Responsibilities:Monitor and manage machine alerts to create...


  • Oak Bluff, Canada Enns Brothers Full time

    Technical Escalation CoordinatorEnns Brothers is seeking a skilled Technical Escalation Coordinator to join our Service Department team. As a key member of our team, you will play a crucial role in establishing a knowledge center within the organization to improve product resolution cycle times.Responsibilities:Monitor and manage machine alerts to create...


  • Oak Bluff, Canada Enns Brothers Full time

    We are seeking a skilled Technical Escalation Coordinator to support our Service Department in establishing a knowledge center to improve product resolution cycle times.This role involves working closely with Technicians, Service Managers, and Parts Leads to resolve critical product problems, share best practices, and ensure all necessary information is...


  • Oak Bluff, Canada Enns Brothers Full time

    Technical Escalation CoordinatorWe are seeking a skilled Technical Escalation Coordinator to join our Service Department at Enns Brothers. As a key member of our team, you will play a crucial role in establishing a knowledge center within the organization to improve product resolution cycle times.Your primary responsibility will be to support our...


  • Oak Bluff, Canada Enns Brothers Full time

    Technical Escalation CoordinatorWe are seeking a skilled Technical Escalation Coordinator to join our Service Department at Enns Brothers. As a key member of our team, you will play a crucial role in establishing a knowledge center within the organization to improve product resolution cycle times.Your primary responsibility will be to support our...


  • Oak Bluff, Canada Enns Brothers Full time

    At Enns Brothers, we're seeking a skilled Agricultural Escalation Specialist to join our Service Department team. As a key member of our team, you'll play a vital role in establishing a knowledge center to improve product resolution cycles.Responsibilities:Monitor and manage machine alerts to create proactive repair solutions for customers.Resource for...


  • Oak Bluff, Canada Enns Brothers Full time

    Technical Escalation CoordinatorWe are seeking a skilled Technical Escalation Coordinator to join our Service Department at Enns Brothers. As a key member of our team, you will play a crucial role in establishing a knowledge center within the organization to improve product resolution cycle times.Your primary responsibility will be to support our...


  • Oak Bluff, Canada Enns Brothers Full time

    Technical Escalation CoordinatorWe are seeking a skilled Technical Escalation Coordinator to join our Service Department at Enns Brothers. As a key member of our team, you will play a crucial role in establishing a knowledge center within the organization to improve product resolution cycle times.Your primary responsibility will be to support our...


  • Oak Bluff, Canada Enns Brothers Full time

    We are looking for a new team member with a mechanical background and strong diagnostic skills. This opportunity may be a great fit for a senior mechanic/technician looking to take a step back from “pulling wrenches” while still sharing their expertise and problem-solving abilities. Be a part of this thriving industry and grow personally and...


  • Oak Bluff, Canada Enns Brothers Full time

    Technical Escalation CoordinatorWe are seeking a skilled and experienced Technical Escalation Coordinator to join our team at Enns Brothers. As a key member of our Service Department, you will play a crucial role in improving product resolution cycle times and enhancing technician diagnostic and repair abilities.Key Responsibilities:Monitor and manage...


  • Oak Bluff, Canada Enns Brothers Full time

    Service Department Related Oak Bluff, MB • ID: 731-078 • Full-Time/Regular We are looking for a new team member with a mechanical background and strong diagnostic opportunity may be a great fit for a senior mechanic/technician looking to take a step back from “pulling wrenches” while still sharing their expertise and problem-solving a part of...


  • Oak Bluff, Canada Enns Brothers Full time

    We are seeking a skilled Agricultural Escalation Specialist to join our team at Enns Brothers. As a key member of our Service Department, you will play a crucial role in establishing a knowledge center within the organization to improve product resolution cycle times.This position supports our Service Department by providing technical expertise and...


  • Oak Bluff, Canada Enns Brothers Full time

    We are seeking a skilled Agricultural Escalation Specialist to join our team at Enns Brothers. As a key member of our Service Department, you will play a vital role in establishing a knowledge center within the organization to improve product resolution cycle times.This position supports our Service Department by providing expert technical guidance to our...


  • Oak Bluff, Canada Enns Brothers Full time

    We are looking for a new team member with a mechanical background and strong diagnostic skills.  This opportunity may be a great fit for a senior mechanic/technician looking to take a step back from “pulling wrenches” while still sharing their expertise and problem-solving abilities.  Be a part of this thriving industry and grow personally and...


  • Oak Bluff, Canada Enns Brothers Full time

    We are looking for a new team member with a mechanical background and strong diagnostic skills.  This opportunity may be a great fit for a senior mechanic/technician looking to take a step back from “pulling wrenches” while still sharing their expertise and problem-solving abilities.  Be a part of this thriving industry and grow personally and...


  • Oak Bluff, Canada Enns Brothers Full time

    At Enns Brothers, we are seeking a skilled Agricultural Technical Support Specialist to join our Service Department. This role will play a crucial part in establishing a knowledge center within the organization to improve product resolution cycle times.The ideal candidate will have a strong mechanical background and experience in identifying opportunities...


  • Oak Bluff, Canada Enns Brothers Full time

    At Enns Brothers, we are seeking a skilled Agricultural Product Specialist to join our Service Department. This role will play a crucial part in establishing a knowledge center within the organization to improve product resolution cycle times.The successful candidate will work closely with our technicians to improve their diagnostic and repair abilities,...


  • Oak Bluff, Canada Enns Brothers Full time

    At Enns Brothers, we are seeking a skilled Agricultural Product Specialist to join our Service Department. This role will support our team by establishing a knowledge center to improve product resolution cycle times.Key Responsibilities:Monitor and manage machine alerts to create proactive repair solutions for customers.Resource for Technicians, Service...

Technical Escalation Specialist

2 months ago


Oak Bluff, Canada Enns Brothers Full time
Technical Escalation Coordinator

We are seeking a skilled Technical Escalation Coordinator to join our Service Department at Enns Brothers, a proud John Deere dealership with over 60 years of experience in Manitoba's agriculture industry.

Key Responsibilities:
  • Monitor and manage machine alerts to create proactive repair solutions for customers.
  • Provide technical expertise to Technicians, Service Managers/Service Advisors, and Parts Leads to resolve critical product problems.
  • Ensure all necessary information is documented prior to submission to John Deere.
  • Coordinate cases between Technicians and John Deere factory support as needed.
  • Collaborate with John Deere as a partner in quality to identify emerging product quality concerns and support problem resolution.
  • Identify and execute continuous process improvements in Service and Parts departments to ensure internal and external customer satisfaction.
  • Maintain up-to-date technical knowledge of engine, hydraulics, and electrical systems and repair manual schematics.
  • Assist in identifying technical training needs or gaps by communicating with location Service Managers/Service Advisors.
  • Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
Requirements:
  • Organizational and time management skills to support meeting deadlines and balancing multiple priorities.
  • Ability to focus on established procedures and processes for problem solving.
  • Experience in identifying opportunities and challenges through research and asking questions.
  • Strong documentation skills.
  • Excellent customer service and customer relationship management skills.
  • Keying 40wpm, familiar with Microsoft Office products, and good understanding of search tools.

Enns Brothers offers a dynamic work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and detail-oriented individual with a passion for technical problem-solving, we encourage you to apply for this exciting opportunity.