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Bilingual Account Analyst

2 months ago

Markham, Ontario, Canada Aviva Full time

At Aviva, we're looking for a skilled and dedicated individual to join our Billing Team as a Bilingual Account Analyst. As a key member of our team, you'll play a vital role in providing exceptional customer service to our clients and stakeholders.

Key Responsibilities:

  • Handle inbound calls and respond to customer inquiries in a timely and professional manner.
  • Investigate and resolve billing discrepancies in collaboration with our insurance partners and underwriters.
  • Act as a company ambassador, providing clear and empathetic communication to customers via phone and email.
  • Acquire relevant information to provide seamless interactions with customers.
  • Take ownership of customer relations through service and commitment to follow through.

Requirements:

  • Bilingual French is required.
  • 1-2 years' experience in a contact center environment, preferably within the insurance or banking industry.
  • Ability to multitask in a fast-paced setting.
  • Quick to adapt to an evolving environment.
  • Professional telephone and email skills, with proficiency in word processing, Excel, and various web-based programs.
  • Clear and concise communication and interpersonal skills.
  • Problem-solving skills to analyze and resolve customer concerns.
  • Attendance and punctuality are essential.
  • Flexibility to work rotating shifts, including evening shifts to 8 pm.

What We Offer:

  • Competitive rewards package, including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
  • Exceptional career development opportunities.
  • Hybrid working model.

Additional Information:

Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process. If you require an accommodation, please let us know in advance.