Electrical Systems Specialist

2 weeks ago

Langley, Canada Regal Rexnord Full time

Job Summary

Regal Rexnord is seeking a highly skilled Electrical Systems Specialist to join our team. As a key member of our organization, you will be responsible for providing technical expertise and support to our field service teams, customers, and internal stakeholders.

Key Responsibilities

  • Provide technical assistance to field service technicians on the commissioning, troubleshooting, testing, and maintenance of low and medium voltage switchgear products.
  • Offer technical support to customers on switchgear products through our Service Ticketing System.
  • Develop and maintain Method of Procedure (MOP) guidelines for each site trip/project, implementing changes to the existing system by the Service Team on any Thomson Power Systems products.
  • Implement ongoing improvement and updates on Service Forms and work instructions.
  • Communicate with Product Engineering/Design Teams regarding important product bulletins that affect service, software upgrades, product upgrades, or maintenance factors.
  • Provide and deliver technical training programs for customers and/or employees on new and existing products.
  • Assist and support the Technical Call Desk, Coordinators, and other cross-functional teams addressing customer inquiries and issues.
  • Ensure comprehensive understanding and compliance with all company policies, emphasizing adherence to quality standards and health and safety regulations.
  • Build, develop, and maintain exemplary customer and vendor relationships while maintaining a high level of quality and technical service.
  • Participate in factory witness/shop testing as required.
  • Work directly with 3rd party equipment vendors to help resolve recurring issues with vendor equipment within Thomson Power Systems' integrated products.
  • Provide feedback on issues found in the field by Service Technicians to Manufacturing and Engineering regarding quality control or design criteria and product specifications.
  • Work with the Field Service Supervisor in scheduling field resources to cover service needs.
  • Travel to sites and provide in-person technical support to Field Service technicians when required.

Requirements

  • Bachelor's Degree in Electrical Engineering or Power Engineering or equivalent.
  • 10+ years of technical experience in the Power Generation Industry (or similar industry).
  • 5+ years of hands-on experience installing, commissioning, troubleshooting, upgrading, and retrofitting electrical distribution systems, including LV and MV switchgear, ATSs, automation controls, and back-up power systems.
  • Past Field Service work history with an OEM or reputable service company (ASCO, Eaton, Schneider, Siemens, Russ electric, Power Pro-Tech, Zenith, Cummins, CAT, etc.).
  • Responsible, self-motivated, exemplary work ethic, excellent time management, and strong interpersonal skills.
  • Exceptional technical written and verbal communication skills.
  • Ability to multitask and ensure follow-up on multiple competing priorities.
  • Advanced proficiency of Microsoft Office applications (Outlook, Word, Excel, and PowerPoint).
  • Knowledge of PLC and HMI programming and applications (Allen Bradley, GE Automation, Omron, Wonderware, Indusoft, Red Lion, etc.).
  • Advanced understanding and ability to interpret detailed electrical and mechanical schematics and ladder logic programs.
  • Ability to work independently.
  • Ability to travel if needed.

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