Customer Service Representative

4 weeks ago


Mount Pearl, Newfoundland and Labrador, Canada Overhead Door (Nfld) Limited Full time
Position Overview

As a Service Adviser at Overhead Door (Nfld) Limited, you will play a crucial role in ensuring customer satisfaction through effective communication and problem resolution.

Qualifications
  • Education: No formal education required
  • Experience: Training will be provided
Key Responsibilities
  • Manage and resolve customer complaints and inquiries
  • Provide detailed information regarding services and pricing
  • Facilitate billing processes for services rendered
  • Issue receipts and documentation as needed
  • Gather and analyze relevant information to address client feedback and concerns
  • Perform general administrative tasks
  • Log and track customer complaints
  • Process customer payments
  • Respond to client inquiries with accurate information
Technical Skills
  • Proficient in database software
  • Familiarity with internet usage
  • Experience with MS Outlook
Transportation Requirements
  • Must have personal transportation
Work Environment
  • Attention to detail is essential
  • Ability to thrive in a fast-paced setting
Personal Attributes
  • Punctual and reliable
  • Strong interpersonal skills
  • Excellent verbal and written communication abilities
  • Highly organized
  • Team-oriented
Benefits
  • Comprehensive dental plan
  • Health care coverage
  • Vision care benefits

Work Term: Temporary

Work Language: English

Hours: 40 hours per week



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