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Customer Service Representative
2 months ago
About the Role
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Hercules SLR. As a key member of our sales and service team, you will be responsible for providing exceptional customer service and promoting a positive experience to our clients.
Key Responsibilities
- Provide excellent customer service and support to clients via phone, email, and in-person interactions.
- Enter all orders in a timely manner and communicate with relevant personnel to ensure seamless execution.
- Maintain accurate customer databases and update information as required.
- Support ongoing sales activities, including quotations, follow-up quotations, and product information.
- Assist clients with product inquiries and provide proactive outreach to promote Hercules' products and services.
- Collaborate with Territory Managers to fulfill quotations, orders, and correspondence.
Requirements
- High school diploma or equivalent required.
- Minimum 1-2 years of sales experience.
- Excellent verbal and written communication skills.
- Strong analytical, problem-solving, and negotiation skills.
- Ability to read engineered drawings or equivalent considered an asset.
- Must be organized and able to prioritize and manage multiple tasks.
- Energetic and enthusiastic attitude.
- Driven to reach sales goals and learn new skills.
About Hercules SLR
Hercules SLR is a leading provider of equipment, products, and services for securing, lifting, and rigging applications. We pride ourselves on our commitment to customer satisfaction, safety, and employee development. As a member of our team, you will have opportunities for growth and professional development in a dynamic and supportive environment.
