Install Planning Coordinator
3 weeks ago
About the Role:
Enercare is seeking a highly skilled and detail-oriented Install Planning Clerk to join our team. As an Install Planning Clerk, you will play a critical role in ensuring the efficient and effective deployment of our installation resources.
Key Responsibilities:
- Develop and implement optimized scheduling strategies to meet customer demands and maximize resource utilization.
- Manage and prioritize installation schedules, ensuring timely completion and minimizing delays.
- Collaborate with internal stakeholders to resolve customer complaints and escalations in a timely and professional manner.
- Proactively schedule installations for HVAC and Water Heaters, generating BRIOs as required.
- Ensure a fair and even distribution of workload among installation teams.
- Prepare and analyze reports to identify trends and areas for improvement.
- Develop and maintain strong relationships with internal and external customers to ensure exceptional service delivery.
- Stay up-to-date with company policies and procedures, ensuring compliance and adherence to regulatory requirements.
Requirements:
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
- Proficiency in Microsoft Office and other relevant software applications.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Grade 12 education or equivalent.
About Enercare:
Enercare is a leading provider of home and commercial services and energy solutions. We are committed to delivering exceptional customer service and building long-term relationships with our customers.
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