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Service Operations Coordinator
3 months ago
Position: Service Coordinator
Job Type: Full-time - Entry Level position
Job Overview:
The Service Coordinator at Sansom Equipment Limited is essential for maintaining effective operations within the service division. This role involves overseeing service requests, managing technician schedules, and ensuring seamless communication among clients, technicians, and management. The Service Coordinator serves as the main contact for all service-related inquiries, dedicated to delivering outstanding customer service consistently.
Benefits:
- Retirement savings plan
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for professional development and advancement
Key Responsibilities:
- Service Scheduling: Organize service requests from clients and arrange appointments for technicians based on their availability and the urgency of the request.
- Client Communication: Act as the primary liaison for clients regarding service inquiries, updates, and resolutions. Ensure clear and effective communication to maintain high levels of customer satisfaction.
- Dispatch Support: Assist in dispatching technicians to service locations, providing essential information and resources for effective job completion.
- Parts Coordination: Work with the parts department to guarantee the availability of necessary components for service appointments. Manage inventory levels and place orders as required.
- Documentation Management: Keep accurate records of service requests, appointments, and job details. Generate reports as needed to monitor service performance and identify improvement areas.
- Quality Assurance: Conduct follow-up communications with clients to gather feedback on service quality and pinpoint areas for enhancement.
- Team Collaboration: Collaborate with service technicians, sales representatives, and other departments to streamline processes and improve overall service delivery.
- Administrative Support: Assist with administrative tasks such as billing, invoicing, and data entry to support efficient operations.
Qualifications:
- Previous experience in customer service, dispatching, or a related field is preferred.
- High school diploma or equivalent.
- Strong communication and interpersonal skills.
- Excellent organizational and time management abilities.
- Proficiency in Microsoft Office suite and scheduling software (NetSuite).
- Able to thrive in a fast-paced environment and adapt to changing priorities.
- Attention to detail and strong problem-solving skills.
THIS IS NOT A REMOTE POSITION - IN PERSON REQUIRED
Seniority level: Entry level
Employment type: Full-time
Job function: Administrative
Industries: Railroad Equipment Manufacturing and Appliances, Electrical, and Electronics Manufacturing
