Licensed Funeral Service Professional

4 weeks ago

Mississauga, Ontario, Canada Park Lawn Corporation Full time
Position Overview Role Summary

Why Choose Park Lawn Corporation?

Commitment to Service

  • Our dedicated professionals exemplify a strong work ethic and a commitment to our core values, ensuring respect for families, the profession, and the individual.
  • Collaborate with industry-leading experts in funeral and cemetery services.

Employee Benefits

  • Financial support programs that encourage ongoing education and professional development in relevant fields.
  • A variety of vacation, personal, and sick days tailored to your role, emphasizing the importance of both physical and emotional well-being.
  • Discounts on services, merchandise, and properties to assist our team members during their times of need.

Company Culture

  • We uphold values of honesty, integrity, ethical behavior, and personal growth.
  • Our roots in the community allow us to provide a personal touch to every family we serve.
  • We believe in the significance of funeral and cemetery services, leveraging decades of experience to create the best possible experience for our families.

Key Responsibilities

  • Engage with client families or legal representatives to design services that align with their memorialization expectations.
  • Present all available merchandising and service options to client families.
  • Gather necessary information to complete required documentation such as obituaries, death certificates, burial permits, and insurance claims.
  • Coordinate all service arrangements with clergy, presiding officials, and other participants in the funeral service.
  • Utilize systems to document merchandise selections, enter contracts, and complete necessary forms.
  • Plan, schedule, and oversee visitations and services.
  • Supervise all staff involved in services, ensuring each team member understands their role and represents the location professionally.
  • Prepare the deceased, including dressing and casketing.
  • Arrange the visitation area according to client family wishes, including lighting and floral arrangements.
  • Guide families and attendees to and from the funeral service location.
  • Oversee transportation of client families to ensure timely departures and arrivals.
  • Manage the shipment of remains to and from various locations.
  • Mentor and oversee the work of Apprentice Funeral Directors regarding services and documentation.
  • Perform additional duties as assigned.

Required Skills and Qualifications

  • Active Funeral Director's license in good standing.
  • Valid driver's license with a clean driving record.
  • Exceptional communication skills, both verbal and written.
  • Strong organizational abilities and meticulous attention to detail.
  • Proficient in MS Office (Word, Excel, Outlook) and funeral software.
  • Background check required for successful candidates.

Additional Qualifications

  • Fluency in English; bilingual skills are a plus.
  • High level of computer proficiency.
  • Ability to effectively present information to client families and colleagues.
  • Willingness to engage in community-based organizations to enhance market presence.
  • Capacity to empathize with grieving families and demonstrate patience in sensitive situations.
  • Maintain a positive work environment through effective organization and communication.
  • Ability to actively listen to client family needs.
  • Attention to detail and ability to work collaboratively in a team setting.
  • Professional demeanor when addressing complaints or service issues.
  • Capability to work independently with minimal supervision.

Physical Requirements and Work Environment

The physical demands outlined here are representative of those required to successfully perform the essential functions of this role.

  • Duties are primarily performed in an indoor office setting, with some outdoor responsibilities.
  • Outdoor tasks may involve exposure to various weather conditions and environmental factors.
  • Equipment used includes computers, fax machines, copiers, multi-line phone systems, and other relevant tools.
  • Employees must possess sufficient strength and dexterity and adhere to safety protocols, including the use of personal protective equipment.
  • Regularly required to lift up to 75 pounds, with occasional lifting of up to 100 pounds.
  • Must be able to perform job duties under various conditions, including potential overnight duties.
  • Exposure to chemicals and/or bloodborne pathogens is considered high risk.
  • Must maintain a good driving record and be insurable under company vehicle insurance.
  • Occasional overtime may be necessary.

Travel Requirements

  • This position may involve up to 10 percent travel, primarily local during business hours.

Note

This job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee. Responsibilities may change at any time with or without notice.

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