Operations Specialist

2 months ago

Boucherville, Quebec, Canada Sephora USA, Inc Full time
Job Summary

Sephora USA, Inc is seeking a highly skilled Operations Consultant to join our team. As an Operations Consultant, you will work in partnership with the Operations Supervisor to maintain stockroom organization and merchandise updates.

Key Responsibilities
  • Client Service:
    • Provide friendly, professional, and knowledgeable service to clients as needed during store business hours.
    • Assist in training other cashiers and consultants on Point-Of-Sale (POS) and MPOS.
  • Store Presentation:
    • Assist in maintaining standards of cleanliness and organization within the cashier zone.
    • Be aware of and assist in maintaining SEPHORA's merchandising concepts.
    • Participate in programs to reduce shortage/loss.
  • Merchandising and Operations:
    • Perform shipment receipt and processing in a timely manner.
    • Organize and maintain stockroom per company standards.
    • Process transfers, damages, and testers per company standards.
    • Check in all visual elements and communicate missing/damaged pieces to Operations Supervisor.
    • Ensure safety and tidiness standards are respected and maintained at all times.
    • Communicate inventory issues/concerns to Supervisor(s), Assistant Manager(s), or Store Manager.
    • Ensure compliance with sampling policies and procedures.
    • Participate in inventory control.
    • Designated consultants will be cross-trained in cashier functions.
    Requirements
    • 1-2 years of retail/client service industry experience, preferably in a stockroom capacity.
    • Possess good computer, arithmetic, and organizational skills.
    • Ability to multi-task, while being attentive to the needs of clients and the business.
    • Effective time management, problem-solving, and communication skills.
    • A High School graduate or equivalent.
    • Flexible availability including evenings, weekends, and holidays is required.
    Physical Requirements
    • Work in a fragrance-filled environment.
    • Lift and carry up to 50 pounds.
    • Bend and stretch to stock shelves.

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