Theatre Manager

7 days ago

Brandon, Manitoba, Canada Landmark Cinemas Full time

Job Summary: We are seeking a highly motivated and experienced Theatre Manager - Food and Beverage to join our team at Landmark Cinemas. As a key member of our management team, you will be responsible for the overall operation of our theatre's food and beverage department, including revenue generation, effective scheduling and labour management, equipment maintenance and repair costs, speed of service, guest satisfaction, superior quality and preparation standards, food safety, cash management, and food service accounting.

Key Responsibilities:

  • Collaborate with the management team to effectively manage operations of the theatre, including labour cost, cost of sales, revenue control, speed of service, guest satisfaction, equipment and procedure training, safety of guests and cast, and film and product quality.
  • Manage day-to-day operations of the food and beverage department, including revenue generation, effective scheduling and labour management, equipment maintenance and repair costs, speed of service, guest satisfaction, superior quality and preparation standards, food safety, cash management, and food service accounting.
  • Execute all food service programs at theatre-level, including training and coaching of frontline cast, as well as providing management peer guidance and direction with respect to execution.
  • Accountable for our alcohol beverage program execution at theatre-level, including ensuring adherence to all regulations related to alcohol service, alcohol training execution at theatre-level, alcohol inventory management, and alcohol service that ensures guest satisfaction while adhering to all Landmark Cinemas policies in this area.
  • Visual merchandising of our self-serve marketplace concept that features an expanded assortment of food, drink, and merchandise with a focus on revenue generation.
  • Communicate on an ongoing basis with management teams, including the general manager and operational leaders, by attending all scheduled meetings and by use of the communication tools provided.
  • Communication and collaboration with the regional in-theatre sales team on a regular basis.
  • Greet and engage with guests and make them feel special - helping to create exceptional experiences and follow-up with any in-theatre sales related to guest service recovery.
  • Be available and visible to cast and guests; observe and assist with any potential issues.
  • Provide consistent performance feedback to all levels of cast and address performance issues in a timely manner using effective performance management tools.
  • Work safely and ensure all levels of cast are made aware of and follow work safe practices.
  • Ownership and accountability of budgets, targets, and results.

Requirements:

  • Minimum 3 years related experience (movie theatre, QSR or convenience store, retail environment, etc.) in a leadership role.
  • Completion of a post-secondary school program with a focus on business acumen, hospitality, entertainment, and food service management is considered to be an asset.
  • Understanding/knowledge of food production, food safety, merchandising, food service sales, revenue, and inventory control procedures.
  • Prior experience with projection or audio-visual equipment is considered to be an asset.
  • Proven track record in a leadership role within a fast-paced environment.
  • Proficiency with food production, revenue control procedures, and related systems is considered to be an asset.
  • An ability to set actionable goals, take initiative to deliver, and show persistence in problem-solving while keeping others focused on results.
  • Commitment to excellence in guest service with proven ability to maintain a significant attention-to-detail.
  • Experience with visual merchandising with a strong attention-to-detail.
  • Alcohol Service Certification would be considered to be an asset.
  • Alcohol Service experience in a licensed environment, preferably in a leadership role.
  • Excellent written, verbal, and listening communication skills and proficiency with the Microsoft Office Suite.

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