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Senior Manager, Quality Assurance Specialist
2 months ago
We are seeking a highly experienced and skilled Senior Manager, Quality Assurance to join our team at the Immigrant Services Society of BC. This is a critical role that will play a key part in accelerating the development and implementation of quality improvement processes, knowledge, and activities within our organization's broad service portfolio.
Key Responsibilities- Support and oversee key quality processes, systems, and initiatives to promote high standards of services and client well-being.
- Ensure compliance with external regulations and standards, as well as identify internal opportunities for quality improvement and/or corrective actions.
- Supervise the Services Analyst role and provide guidance and support as needed.
- Develop, implement, and review quality metrics, measurement and assessment tools, processes, and targets to meet quality standards and parameters.
- Lead the organization's preparation for external reviews, audits, and assessments, including accreditation surveys and other programs.
- Foster a culture of quality consciousness and improvement among program teams, promoting best practices and proactive problem-solving approaches.
- Bachelor's degree in a social/health service, business administration, or relevant care discipline.
- Seven (7) to ten (10) years recent, related experience in quality assurance, risk management, auditing, project management, or other relevant roles facilitating and managing quality processes with a wide range of stakeholder groups.
- Certification in quality management desirable.
- Familiarity with third-party accreditation processes, such as ISO, CARF, COA, or Accreditation Canada desirable.
- Competitive salary range: $41.94 – $46.14 per hour.
- 105 hours of vacation and 35 hours of personal leave.
- Extended health and dental benefits upon joining.
- Employee and Family Assistance Program (EFAP).
- Employer RRSP contribution at 3% with no required employee contribution.
- Optional employee RRSP contribution at 1-5% with employer contribution up to 5%.
