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Document Specialist Team Lead
2 months ago
At McCarthy Tétrault, we are seeking a highly skilled and experienced Document Specialist Team Lead to join our team. As a key member of our Document Services Group, you will play a critical role in ensuring the efficient and effective production of high-quality documents.
Key Responsibilities:- Support Supervisors in coordinating the intake process for document production and support requests.
- Work with Document Specialists to ensure document production processes and guidelines are followed.
- Act as a liaison between DSG and clients regarding workflow and escalated concerns.
- Monitor process and procedures to ensure duties are performed efficiently.
- Develop style sheets, design macros, and templates as needed.
- Coach team members and train new staff in areas such as service quality and client service.
- Post-secondary diploma with specialization in legal/office or equivalent experience.
- Minimum 4 years of experience in a professional work environment with 3 years of relevant document services experience.
- Knowledge of legal terminology, documents, and procedures an asset.
- Excellent communications skills in English (verbal and written) are required. Fluency in French would be considered an asset.
- Excellent interpersonal skills and telephone manners with customer service-oriented approach.
- Outstanding benefits from day one, including insurance premiums paid by the Firm and wellness and technology reimbursements.
- Competitive compensation, paid overtime, and generous time off, including a day off to volunteer and a day off for your birthday.
- A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.
We thank all applicants for their interest in McCarthy Tétrault; however, only chosen applicants will be contacted. We regret that we are unable to respond to individual inquiries about application status. McCarthy Tétrault is an equal opportunity employer that fosters an inclusive, equitable, and accessible environment. Please notify us if you require accommodation at any time during the recruitment process.
