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Senior Manager, Project Management

2 months ago

Mississauga, Ontario, Canada Ricoh Americas Corporation Full time
Job Summary

The Senior Manager, Project Management is a key leadership position responsible for driving customer-facing Professional Services Delivery across Ricoh Americas Corporation. This role develops and executes strategies, tools, materials, processes, and team member education and mentorship to ensure the efficient delivery of projects.

Key Responsibilities
  • Direct management of team members and their achievement of business unit goals
  • Develops, grows, and maintains the customer-facing Project Management practice and team
  • Collaborates with Sales, Sales Engineering, Marketing, and Services leadership to create and implement a go-to-market and delivery strategy for the team
  • Works with Services leadership to create and implement business development strategy, including education, mentoring, and support of sales and technical personnel
  • Participates in and contributes to presales activity and/or strategy related to large, strategic sales
  • Develops and maintains relationships with other Ricoh divisions
  • Ultimate responsibility for the successful delivery of RICOH projects, working with dedicated project management, analysts, consultants, trainers, and other delivery personnel
  • Provides accurate and timely information and support for RICOH financial functions
  • Responsible for creation and provision of PMO revenue forecasts, reporting, and support of the billing process
  • Monitors and manages the marketability of billable staff in the team
  • Provides status reports on business activity as required by Services leadership
  • Works with Services leadership to define and implement new and existing service offerings for the team, including definition of required competencies and development of supporting materials
  • Collaborates and builds processes, tools, and facilitates adoption by the Professional Services and Technical Services Delivery organization
  • Responsible for People Management activities, including hiring, coaching, performance management, development, corrective action, and termination
Requirements
  • Post-secondary education
  • Minimum of 8 years industry experience working in a Project Management or Project Delivery role
  • Project Management Certification (PMP or PRINCE2)
  • ITIL Foundations (V3 minimum) required
  • Other recognized Professional Certifications (IT, Accounting, Engineering, Business Analysis, CBAP) an asset
Skills
  • High level of proficiency in PMI fundamentals and other relevant methodologies (Agile, SCRUM)
  • Working knowledge of the SDLC and IT industry applications, networking, device connectivity, scanning, printing, and document management technologies
  • Strong understanding of Professional Services Sales and Delivery
  • Excellent verbal and written communication and presentation skills
  • Ability to provide error-free work within tight deadlines and strict expectations
  • Exceptional multi-tasking and time management skills
  • Strong interpersonal skills, diplomatic, tactful, outgoing, and assertive communicator
  • Ability to maintain positive, productive relationships with co-workers, peers, management, sales, and production departments
  • Proficiency in the use of MS Office applications, Salesforce.com, Service NOW