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Client Relations Clerk

3 months ago


Calgary, Alberta, Canada Redrock Camps Full time

Customer Service Clerk

At Redrock Camps, the Customer Service Clerk plays a vital role in ensuring client satisfaction. This position serves as the initial and final point of contact for our guests, significantly influencing their overall experience at our facility. Beyond delivering exceptional customer service, you will also contribute to fostering a secure and efficient working environment for all personnel.

Key Responsibilities:

  • Facilitate toolbox discussions with the housekeeping team
  • Work alongside the Camp Manager to manage the dormitory cleaning timetable
  • Assist guests during the check-in and check-out procedures
  • Collaborate with the Housekeeping Supervisor to create a daily cleaning agenda for dormitories
  • Compile daily reports concerning grocery and linen requisitions, maintenance, safety briefings, and guest bookings
  • Ensure that all guest inquiries are communicated to the Camp Manager
  • Deliver outstanding customer service at the camp's commissary

Qualifications: All employees must be at least 18 years old due to the remote nature of our camps and the requirements of our clientele.