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Service Desk Assistant

2 months ago

Toronto, Ontario, Canada The Royal Conservatory Full time

About the Opportunity

The Royal Conservatory is seeking a highly skilled and detail-oriented Service Desk Assistant to join our team. As the first point of contact for students, faculty, and visitors, you will provide exceptional customer service and support, ensuring a seamless experience for all.

Main Responsibilities

  • Provide top-notch customer service and assistance to students, faculty, and the public
  • Assign and control access to practicing and teaching spaces, ensuring accurate and efficient management
  • Handle inbound phone calls and emails, responding promptly and professionally
  • Collaborate with building services staff to provide accurate details for room and equipment set-ups
  • Coordinate inventory and demand for room keys and equipment, ensuring optimal utilization
  • Input bookings into the online schedule, process administrative tasks, and maintain accurate records
  • Sale of practice cards, including cash handling, POS debits, and nightly reconciliation
  • Provide mailroom relief when required, coordinating mail, couriers, and office supply requests

Requirements

  • A minimum of 1 year of experience in a customer service role, preferably in a fast-paced environment
  • High attention to detail, strong personal initiative, and ability to work with minimal supervision
  • Excellent interpersonal and communication skills, with a focus on building strong relationships
  • Familiarity with cash-handling and POS terminals, with a strong understanding of financial procedures
  • Working knowledge of Microsoft Office Suite, with proficiency in data entry and record-keeping
  • Ability to work in a high-pressure atmosphere, responding to customer demands while maintaining focus and composure

Additional Information

  • Hourly rate: $16.55 per hour
  • Scheduling flexibility for shifts: 8:00 a.m. - 10:00 p.m.
  • Availability to work evenings, weekends, and statutory holidays