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Medical Device Specialist
2 months ago
About the Role
We are seeking a highly skilled Clinical Solutions Specialist to join our team at Sysmex. As a key member of our sales team, you will be responsible for ensuring our customers maximize the value of our cutting-edge diagnostic equipment.
Key Responsibilities
- Co-travel with colleagues to gain in-depth knowledge of Sysmex analyzers and their features.
- Demonstrate exceptional communication skills when gathering customer requirements and showcasing how Sysmex standalone analyzers can meet their needs.
- Manage basic customer issues and concerns, researching information through colleagues and available resources.
- Perform proactive customer visits to assess current state of operation, ensuring customer satisfaction and optimization.
- Perform basic middleware builds and check, and assist senior CAS on testing and related setups.
- Complete all required checklists, communications, and quality paperwork, making necessary corrections when highlighted by senior CSS.
- Collaborate with Applications Specialist Manager to outline scheduling and prioritize work.
- Collaborate in-person with senior CSS in conjunction with Sysmex resources to learn new information and resolve customer issues.
- Help Sales Team with basic analyzer questions and perform basic presentations to customers.
Requirements
- Medical lab degree with 1-3 years of experience required.
- MLT certification, specialization in Hematology, Urinalysis or Hemostasis.
- Intricate knowledge of Sysmex products.
- Proven applications field experience in diagnostics/medical device industry.
- Proven experience working with Canadian healthcare customers.
- English and French are required for this position.
- Proficiency and comfort with learning new software.
- Strong knowledge of Microsoft Office suite of products including Outlook, Teams, Word, Excel, and PowerPoint.
- Knowledge of basic Microsoft Windows administrative features and settings.
- Strong interpersonal skills; persuasive; good oral and written communication skills.
- Knowledge of basic network operation and troubleshooting.
- Demonstrate maturity, professionalism, and tact with customers and Sysmex associates.
- Strong ability to collaborate internally and externally.
- Demonstrate a strong sense of urgency, can-do attitude, and strong desire to achieve goals.
Working Conditions
This role requires regular travel, with a travel percentage of 85%. The physical demands of this role include light physical effort, routine handling of objects up to 20 pounds, and prolonged sitting, standing, keyboard, or CRT work.
