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Customer Onboarding Specialist
2 months ago
We are seeking a highly skilled and experienced Customer Onboarding Specialist to join our team at WellnessLiving. As a key member of our customer success team, you will be responsible for delivering exceptional onboarding experiences to our clients, ensuring they achieve their business goals and objectives.
Key Responsibilities- Manage onboarding and project timelines for clients, ensuring seamless transitions and successful implementations.
- Facilitate personalized online product training, tailored to each client's business needs and goals.
- Provide regular updates and progress reports to clients, ensuring they are informed and engaged throughout the onboarding process.
- Collaborate with cross-functional teams to resolve any onboarding-related issues and activities, ensuring timely and effective resolutions.
- Promote and maintain a high level of WellnessLiving professionalism and excellence in all interactions with clients.
- 2-3+ years of hands-on experience supporting customer implementation and/or onboarding projects, preferably for a SaaS enterprise solution.
- Proven ability to build strong relationships and rapport with clients, and collaborate effectively with all levels of the organization.
- Excellent problem-solving and multi-tasking skills, with a strong technical curiosity and adaptability.
- Strong time management and organizational skills, with a focus on delivering high-quality results and exceeding client expectations.
- Ability to prioritize and manage multiple priorities simultaneously, with a high level of accountability and ownership.
- Working knowledge of Microsoft Office 365, intermediate Excel skills, CRM platforms (Zoho, SalesForce), and ticket/incident management/project systems.
At WellnessLiving, we offer a dynamic and supportive work environment, with opportunities for growth and development. We are committed to delivering exceptional customer experiences and achieving business success, and we are seeking a talented and dedicated individual to join our team.
