Onboarding Coordinator

1 month ago


Vaughan, Ontario, Canada Toromont Cat Full time
About the Role

We are seeking a highly skilled Onboarding Specialist to join our team at Toromont Cat. As an Onboarding Specialist, you will play a key role in welcoming new customers to our portfolio of value-added services and ensuring a seamless onboarding experience.

Key Responsibilities
  • Connect with new customers to ensure accurate influencer data and registration on our value-added solutions.
  • Develop and evolve onboarding scripts for varying customer scenarios.
  • Maintain and report on customer feedback to continually improve the onboarding process.
  • Work with Sales Teams to ensure the highest level of customer experience across all verticals.
Requirements
  • College Diploma in Information Technology/Marketing/General Business.
  • Strong interpersonal skills and customer focus.
  • Clear and concise communications skills.
  • Convincing, approachable communications skills.
  • Strong inclination to roll-up sleeves and get things done.
  • Familiarity with mobile/digital/eCommerce solutions.
  • Structured approach to problem solving and issue resolution.
  • Ability to identify critical path tasks and prioritize most relevant actions and deliverables.
About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our customers succeed. At Toromont Cat, we take care of our employees who take care of our customers



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